NAPA Auto Parts — Local services in Bridgton

NAPA No Way No How. I called ahead a day or so ago to confirm that I would be able to make a warranty exchange. I have a NAPA legend battery that is a year old, and it’s dead/weak. The guy on the phone told me that there is a two year warranty, they will need to test it, and I verified that I don’t have the receipt anylonger, but he should still be able to take care of me. Today, I brought this battery in, explained the situation, and was promptly told that there is no way of exchanging without a proof of purchase. Well this is completely absurd to me, not only is that the opposite of what I was told, but how does that even make sense? They put their brand name on the battery, and they mark the date, they claim a two year warranty, what more proof does there need to be that this battery came from NAPA? The person at the counter when as far as to start a verbal altercation with me, as well as call me a fraud, and that I was trying to commit fraudulent activities. All just for trying to get a fair warranty exchange. Unfortunately they have lost me as a customer entirely, which is extremely nearsighted, I have several vehicles that I maintain myself. Infact, I need to order several hundred dollars of parts, and I will be getting...

There was a major problem with receiving Parts I desperately needed. I was given Saturday for the day that I could pick up the parts UPS did not show up that day so I understand that is not the fault of Napa as of Monday my parts were not on the truck Parts would be there on tuesday. The manager was willing to cover Freight charges for the inconvenience when I arrive to pick up my parts I was sadly disappointed that someone made an error and only ordered one belt instead of the two I ordered I asked him if we could do overnight if they would help with shipping and he said he would cover some of the cost yet at 10:58 am he said it was beyond the 11:00 a.m. cut off time I had to find another distributor and Order overnight myself. I asked him if perhaps he would give me a gift card or something to offset my cost for shipping and he looked at me like I was an idiot absolutely no personality / customer service and he was the manager I'm sure they don't care but I will never ever go to Napa again never did I say never because...

PoorCustomerService Poor Management Asked to have a meter determine the cause for lit Engine Light. Was handed the meter and told to wing it myself.(not asked to leave license as security) I would say that the average customer won't know how to decipher the issue code. I couldn't and I used to use them at VIP years ago ..but new technology. Was told that management won't allow workers to go to cars to plug in meter. Legal concerns!! However, they can go out to replace wipers. So perhaps they can get sued for that too should the blades fall off in a bad storm and loss of vision and an accident occurs! Just saying. Think the better plan is good customer service! Duh! Maybe they should close down the store to err on the side...