Office Depot — Local services in Brighton

Absolutely ridiculous. I ordered 2 items, and it said same day delivery. Fantastic. I have a project at work I need to complete so that was going to work out fantastic. Well, later that day they send an Uber driver to deliver my product and I only got 1 of 2 items and then I get an email saying that all my items were delivered so I get on their chat for customer service and the guy via chat tells me that oh sorry we will get that delivered by the end of today.

Still nothing; he didn't even re-order it he did nothing. So I call them that evening. They said oh we're sorry we will get that delivered to you tomorrow so then today I get an email saying that they are just refunding my money. I never asked for a refund I asked for the damn product!

After two online chats and three phone calls I am now being told again that I should have it delivered today. It is absolutely ridiculous that I order 2 items and they send an Uber driver to deliver it for one thing, and then they only deliver 1 item yet they say in the system that all items were delivered.

The right hand doesn't know what the left hand is doing this is absolutely ridiculous and why are their drivers not even checking the packing list before they deliver a product??? I guarantee I will not be doing this again. Now my project at work is going to be late all because I trusted them to deliver what I paid for. Now I'm waiting again to see if I...

I ordered Christmas cards online and was sorely disappointed. The online process was difficult and not user-friendly. I received a text too early about them being ready. The woman behind the counter was rude about it and tried to help us by sending it to a different store since their cutter was broken (which was not mentioned anywhere).

The pictures were never sent to the other store. And even though she did seem apologetic, she did not take off the price of the cutting as she mentioned on the phone, and when I picked them up, another lady was kind of rude about the cutting price too when I just wanted to get what I paid for. Now i have to cut them each individually.

When I got home, I pulled out the photos, and every single one of them was distorted or had a line through it. Or was just bad quality, and I ended up crying. This was the worst christmas card experience i've ever had, and i've used this service five years in a row. Will not be using it again and will never recommend it to...

Easy shredding services today. Two people helping me, which made things take a bit longer. I was serviced in between customers which I am not entirely sure why that went down.

I waited my turn in line as well. Perhaps it would have been helpful to explain to me why I was both being passed off, and the other person was being served in the middle of my transaction. I am a reasonable customer. Definitely willing to wait my turn, be flexible, etc. However, when you call me up and tell me it's my turn, I do anticipate that I will be waited on start to finish or you will at least extend me the courtesy of letting me know why someone else is taking priority over me.

When this doesn't happen, it seems rude and disrespectful. Why was that other person's time more valuable than mine? He arrived after me, was allowed to interrupt your serving me, without the courtesy of an explanation. This is poor...