Ulta Beauty — Local services in Brighton

Stood in line still after waiting 15 minutes of "extra shopping" while I saw one lady checking out a line of customers and I kept my eye open for when it moved before standing there ... With bp issues associated with Lupus, it is not good for me to stand still for long periods, or it causes fainting. It has happened. So I keep my legs moving while waiting and watching floor sales just wander around pretending they did not see the line of customers waiting. I finally got in line and waited another 15 minutes behind the same girl I was behind when I decided to move my legs a bit. That's right. She hadn't moved an inch. Customers talking to the only checker we're not helping her out, I'm sure. She was the ONLY worker I saw actually working. I absolutely felt bad for her. Finally a second lady (who pretended to be surprised, or maybe she was, since all workers were just messing around in the store gabbing with each other, so maybe she was geniunely surprised to see there was an actual line and no extra checkers. She offered to check me out, and I thanked her because she was the only one to offer to help the initial checker. The fact that they were the only store in Brighton to carry eyebrow shaper as well as ONE highlight kit, I had no choice but to wait it out which I am fairly patient but that was completely avoidable to not have a 30 minute wait with what I counted as 4 employees doing nothing while 2 checked customers out, one coming a half an hour into the wait. I wish customer service still existed. Sadly it's a thing of the past. I like Ulta but the employees seem like they do not care about your time or your comfort in the insanely lengthy lines. Edited to add: I agree with other customer reviews about them following you around. It feels like being stalked. I don't know if it's a "steal" thing like some have considered, but like they make commission or something and just harrass you. Today, I did not have that issue on the floor as they were busy yapping gossip with each other. Which I'd rather them gossip than harass me while I shop. But it's funny that they give so much attention on the floor and then completely ignore you in the...

I've visited a few other Ulta locations in Colorado and haven't found one like this location, all locations offer top notch products, products I love and trust, but its about customer service and stock as well that also gets my attention.

Not trying to bash on the other locations but the customer service overall is much better than others I've visited. The staff was all very nice and welcoming, I was able to get expert advice on hair and make-up products with the help of their Master Stylist, Heather, who was an absolute doll to work with. She was very welcoming, bubbly, honest and kind. I appreciated that she didn't judge what I needed based on how I looked. Money is never an option for me and sometimes I don't dress to impress so I appreciate not being treated like I'm afraid to spend money.

I also liked that I was asked by at least 3 other gals, all of whom were doing something while asking if I needed any assistance and all looked ready to jump at the opportunity. All the ladies I talked to knew where the product was, didn't seem bothered by my questions, and were oh so ready to help me out. The store was very clean and organized, and all the ladies working this morning seemed to be in very good moods. I loved how active they were on the floor, most other locations I frequent, its almost impossible to find someone to help you out and when you do they almost always seem annoyed or bothered. So this location won 5 stars for me because of the people the hiring manager decided to hire.

Amazing products at competitive prices and...

I made an appointment for both my daughter and myself today for hair cuts. I was told the stylist would consult with us on our cuts. Her actual consult was more - how much do you want to spend. As for my cut - I ask for it to be shaped around my face and that it was important my hair was thinned out. - Her shaping was cutting a small amount of hair and I don't even think she knew how to thin out hair. I didn't even have her style my hair. There was no point. My daughter has short hair and I thought surely she can cut a child's hair. Nope. I asked for a cute edgy cut for her. Instead she simply trimmed her entire head. Her hair looked exactly the same. Completely did not understand any hair trends or I even wonder if she even went to a class. If you have different skill sets available then charge accordingly. I honestly believe I could have went to Great Clips - spent way less and got a much better hair cut. I now have to take us both to get our hair fixed. Just honestly - stay away from this salon. I am so upset. I spent close to $100 for nothing. Just a $100 mess and a lesson to...