Spirit Halloween — Local services in Bristol

Was my first time going to spirit halloweena and it will be my last. I went there to buy a costume for a get together. Thought why not they seem to have nice things. Bought and spent over $100. Opened my costume and the velcro does not stick the package was already opened it seemed. Went back to exchange it not return and was told by the manager all sales were final. I said im not trying to return it im trying to do an exchange since I am not able to use the costume since the velcro does not stick and it was opened. She said no all sales are final. You would think since they have so many costumes left over on the last day that they would atleast let me exchange my costume. So i basically lost my money and no costume that actualy works. I will never buy from this place again. This experience was not what I thought it would be. This is why people buy things online less of a hasle. I was trying to give the business to the actual store but ill stick with...

Went in to buy a costume was told of it didn’t fit that we were able to return it by October 28 go to return next day because didn’t fit, get told nope sorry no returns, yet we were given the false information ….when asked to speak with the manager the manager goes ughhhhh I don’t want to deal with it and the proceeds to tell us they have no cash in drawer to do return, and was very rude about it, this is horrible customer service, the store just opened fifteen mins ago and the manager out of all people says I don’t want to deal with it for the customer to hear, very very very poor service if I was her manager I would have fired her on the spot for that type of attitude and setting that kind of energy and example for...

Got sold a defective costume that was broken because of the packaging, came back within 20 minutes of buying it with the receipt, the manager had a pissy attitude and wouldn't let me exchange...