Giant Eagle Supermarket — Local services in Broadview Heights

This store has good inventory BUT, and this is a big BUT, customer service SUCKS!!! Yesterday, after asking twice for one balloon to be blown up & waiting 10 min each time, I ended up not getting it because I ran out of time. And I went up to customer service desk & let them know I was leaving because of the time frame. Today, the customer in front of me at the register didn't get a sale price on something. The clerk couldn't figure out what to do so called for help.... well, customer service help arrived but after both of them looking at the computer & then pulling out the sales flyer & looking back to the flyer & the computer several times, they FINALLY figured out what to do.... but it took forever... I wish my cart full of groceries weren't already on the counter or I would have moved to a different line. So I waited & waited while other lines are clearing out & the 2 employees were trying to figure out what to do.... Maybe the managers could improve customer service by getting their customers through the lines quicker... perhaps when a time consuming problem like this occurs they could take care of it at the customer service counter instead of having the people in line wait WAY longer than they should. I literally stood there w/ all my groceries on the counter for 15 minutes... I will not be going back to this store. These type of things have happened before but this takes the cake...I've lost my patience w/ you people. Giant Eagle- learn from Heinens & hire the right people. This would never...

This store used to be a decent store and it has steadily went downhill. Now I either shop at Heinen's or Meijer and am done with Giant Eagle. The deli is almost never open and they don't even bother filling up the self-serve cooler like they used to. There is always an excuse and no clear hours posted, either no one available or if someone is actually working they are on break. The produce is terrible, prices have climbed much more than other stores for the same items and they seem to be out of many things that other stores always have in stock. The carts are rusty and wobbly and no more handheld baskets.

They are now in the process of removing all plastic bags and will be charging you $0.10 per bag if you want paper. There are generally only 1 or 2 cashiers working and the self-serve checkouts are antiquated and you always need assistance to continue (which takes forever). I get that employees are in high demand but why aren't any of the other stores having these issues? Heinens has a fully staffed deli counter with multiple workers every minute they are open for business. I went from only going to this store for all my food and prescriptions to just prescriptions and the occasional item when picking up prescriptions but after my last visit I am done with them. Whomever took over the helm at the company really destroyed it in short order. They were a quality store for so many years and now they...

This is one of the larger giant eagles and it does not disappoint. I can usually find everything that I need here. The meat selection is very good as is the wine beer and produce. The place is clean and the staff is always helpful. Also just a heads up this Giant eagle has stopped using plastic bags. Yes I know it was supposed to be at the beginning of the month but instead they surprised all of us. They were nice to offer to sell me some bags which are non-biodegradable. I ended up declining not because I could not afford the bags because I thought it was wrong that they told us one date that they were going to stop with the bags and start charging for these non-biodegradable bags and then surprised us by implementing this policy early. I am definitely for saving the planet and getting rid of plastic bags but we all should be informed so that I could have brought mine with me. Also they may want to think about another Earth Day project and that is picking up all the discarded covid masks in their parking lot. I mean these things are everywhere now. They are not just in this parking lot but they litter our roadways and our waterways. We now have a problem with the masks as they do not biodegrade. Another benefit to bringing my own bags is that I only purchase about 25% of the groceries I used to buy. Great idea...