T-Mobile Authorized Retailer — Local services in Broadview Heights

Prior Tmobile employees made a mistake inputting my 2 for 1 deal on my s10e phones, when they allowed me to pay for the first phone in full, up front. I followed their instructions and allowed for 2 months for my bill to reflect the 2 for 1 deal. Tmobile headquarters continued to charge me for the second phone. Though Tmobile headquarters refused to refund the first phone amount in full to fix an issue that their agents/employees messed up, Eddie helped remedy the situation and got Tmobile HQ to credit me back the $700 for the first device.

Eddie was helpful, presistent, and put the customer first, unlike Tmobile HQ. Thank you Eddie for all you did, great job. The five star rating is for Eddie.

Please note, I would give TMobile HQ zero stars if I could, because they refused to refund the full $700 to my credit card as they should have, to rectify the mistakes of their...

I mean they can help you I'm calling tech support or customer support they just make whatever up that fits the story for T-Mobile you can pay monthly it doesn't matter make sure to save every single receipt so you can prove to them but they're not going to want proof that you've been paying monthly they're just going to add another month how much longer it's going to take for your phone to get paid off T-Mobile has gone very downhill in the last 4 years it's not great you lose connection going from North Royalton to Cleveland it's supposed to be fast 5G it's not it's very slow actually after so many years with T-Mobile I can say I'm truly disappointed they don't even carry the phone company anymore that I buy which means they're forcing me to buy the same phone that can do the same thing but at a much greater price now so I do not recommend...

Todd and Eddie were extremely helpful and knowledgeable and professionals with transferring a number from one account to another the actual problem is when corporate gets involved it took a over 3 hours and one supervisor to another supervisor to another so why bother having good knowledgeable professional employees like Todd and Eddie if you tie their hands and instead of calling the store to talk with Todd or Eddie it was a 3 way call on speaker for everyone in the store to hear the conversation and personal information given was totally inappropriate and uncomfortable for all and unprofessional of Tmobile corporate executives to handle this situation like that Maybe these two should give corporate a lesson in what to do in situation like this Thank God for Todd and Eddie for...