Moody's Jewelry — Local services in Broken Arrow

My wife and I just had the absolute WORST retail experience we have ever had in this store! The old lady working there was extremely rude and condescending! We went in to have her ring checked for her warranty and we seem to have misplaced the paperwork, we have spent days trying to find it and my wife has extreme anxiety. We called and the gentleman said they have digital records and could easily make a new warranty sheet for us, but this old lady acted like it would be nearly impossible to find out, and only took my information to check because I pushed her. She made fun of how dirty my wife’s ring was and said “you might need to leave it overnight” and laughed! We can’t be the first people to have lost paperwork, she was absolutely the most rude and condescending woman I’ve ever dealt with in retail! Oh, and guess what? She wouldn’t give us another warranty ring check form! So we got absolutely ZERO help from that woman! I hope, if I ever decide to set foot in a Moody’s again, that I never see her face behind the counter! I had to deal with my wife having a breakdown and crying in the car after leaving and now an evening of her going through everything and...

Absolutely awful! I got a $1000 gift card a few years ago as a gift. I had been planing on buying a 5K engagement ring for my girlfriend. I made a big deal about it and brought my girlfriends daughter with me to help pick it out. I unsealed the UNMARKED envelope and there was my gift card with an expiration date! The store wouldn’t do anything. Said they already “wrote it off” and offered me $30 off $1000 earrings 😡.

How was I supposed to know there was an expiration date if it didn’t say it on the outer envelope! What an absolute joke!

Don’t go to a company that won’t back up their own gift cards! I will never shop at...

They had my ring for five weeks. They told me it would be two weeks which I still thought was a bit long compared to other jewelers I’ve used. After two weeks I got the call it would be even longer. I didn’t have it for Mother’s Day, which was a hard day for me since I’ve just lost a baby. My husband asked for a discount for the long wait and inconvenience, they said no. The only reason I even went here was because it was on my way and I thought I would try a more local place, will not be going to this Moodys ever again....