Reasor's — Local services in Broken Arrow

For years, I shopped at Reasor’s because of their consistently high-quality products—especially the meats. But then I started noticing some of their stores closing, and after moving away from Tulsa for several years, I didn’t hear much news about them. It was as if they were slowly fading into the background. When we finally returned to the Tulsa area, I noticed the same trend continuing. Some locations seemed to be hanging on, while others just quietly disappeared.

Honestly, I feared Reasor’s might go the way of Redbud grocery stores—remember them? Once a local staple, now all but vanished, warehouse stores and all (I think there's only one left standing). So when I heard Reasor’s was opening this new location, I was skeptical to say the least. Friends in Broken Arrow raved about it, but I just couldn’t imagine it living up to the hype. I even worked on a road project nearby during construction and still didn’t make the time to stop in.

Then a few days ago, my wife mentioned they were hosting live music and serving burgers. “We should check it out,” she said. I figured—why not? After all the chatter, it was time to see for myself.

And let me just say—you really, really pulled it off. This isn’t just a grocery store. You’ve set a whole new standard for what a local market can be. I honestly had to remind myself this was a Reasor’s. It felt like stepping into a dream—where grocery shopping meets weekend entertainment.

The wine selection? Impressive. From budget-friendly bottles to high-end labels. Local beers? Check. Clearly marked and well-curated. The meat market is stunning—clean, professional, and inviting. And then there’s the outdoor area: live music, burgers sizzling, people smiling. There’s just something happening in every corner. I felt like a kid in a candy store.

I truly hope this isn’t a one-off. Could you bring a store like this to the 15th & Yale location? It would be a game-changer for that area too.

But what struck me most wasn’t just the food or the fun—it was the feeling. This place builds community. It’s not just about selling groceries. You’re creating an atmosphere where people want to gather, where neighbors become friends. You could’ve stopped at “great grocery store,” but you went further—and it shows.

That’s what I appreciate most. You’re not just running a business. You’re uniting a community. And that’s the biggest takeaway from my visit.

Well done, Reasor’s....

First, the good report! Store is clean and well organized. Customer service is very good!

HOWEVER, I don't care for the pricing games, which are deceptive and basically play bait & switch pricing. For example, we went over w our discounts flyer, which advertised chicken for 1.98lb w the card ( Y we used the card) and the chicken still showed up for 2.98lb at register. Another example is the 4 pack meat combo for $19.95. NOT at the register! Spare ribs, as advertiserd for $1.98lb were supposed to be a dollar cheaper per lb and the meat packer assurred us it would be at the register! NOT! We had to get the cashier to fix the pricing ON ALL THESE ITEMS, but I am not sure if it was right in the end because the receipt was SO CONFUSING adding on prices and taking off discounts & not showing final item prices. They purposely make it unclear on the receipts to cover up the fact that you really are not saving much money at Reasors after all? They double their prices and then claim to discount items only to sell the items at average market prices on 2 for 1 deals on chips. Why do they do this? Because they are struggling to keep up with Walmart & Winco & to pay for new store in BA! The sad thing is that many people are oblivious to this and end up paying a lot more at Reasors because they don't want to bother enforcing sales discounts at the register, which requires patience?

From now on, we will be going to Winco & Walmart, where the price u see on the shelf is what u actually pay at the register.

UPDATE: Decided to give it ONE more try! Went over again with sales flyer only to be told by meat dept that they didn't have any of the meats available that were on sale, but that we could go up front and get a 30 day rain check?? Meanwhile, u could get what they did have on hand for substantially more...

Reasor's was incredibly disappointing and left me feeling completely dismissed and disrespected. I went in to do my grocery shopping, but the lack of basic human decency I encountered was frankly shocking. When I tried to ask a store representative a simple question, I was met with an immediate, aggressive brush-off. Her tone and gestures were highly unprofessional, making it clear she had no interest in helping and just wanted me to "get on." This kind of rude interaction is unacceptable in any customer service setting. Hoping for better, I then approached the store manager, only to be met with the exact same disregard. My concerns were completely dismissed, effectively being told, "We don't care. Buy something or go." This isn't just about a "bad customer service" day; this is about being treated with dignity. No customer should have to endure such blatant disrespect, especially when it feels targeted. I'm tired of being expected to quietly spend my money in places where my presence and concerns are treated as an annoyance. Reasor's needs to seriously reflect on its store culture and how its staff treats customers, especially customers of color. This level of disrespect has no place in customer service, and businesses that tolerate it risk much more than just a single bad review. Just as other major retailers have learned, public perception and customer loyalty can significantly impact a company's bottom line. If these issues remain "in house" and aren't addressed by leadership, the consequences could be much larger. This Reasor's will absolutely not see another penny of my hard-earned money. I urge management to take these concerns seriously and address the deeply disrespectful behavior happening in...