Planet Fitness — Local services in Brook Park

This facility use to be good had been a member since it basically opened never any issues with any employees ever and I will say there is a high turn over rate of employees at this particular facility especially within this last year not sure if it is due to financial or the mangement but when you allow an employee basically threaten and cuss at customer and not only to the customer but in front of the other customers cancel memberships of another member who was not even present and he is still employable with the company contradicts your mission statement employees are aloud to be rude and threatening to the customers and continue to be employed with a paycheck but a paying customer who has never had any issues in close to 10 years with any other of the multiple employees that currently work or have worked there is kicked out can I please see a mission statement and policy for that. Move on or at least do not entertain the planet fitness in Brook Park as they are not for the customers and will lie. [To the owner as I appreciate your prompt response the club manager was reached out to and personally spoken with as he sided and condoned his employees behavior approaching customers in a abrasive manner, verbally abusive and attempting to initiate a physical altercation and as said above this was witnessed in front of multiple customers ( who we have developed a good rapport with just being members for as long as we have that were in disbelief that this particular employee behaved and reacted this way )and employees that were in that facility that day and did nothing to de-escalate the situation if I was present I would of called the Brook park police and honestly what needed to be done, I cancelled my membership have joined another gym but in reading other reviews I need to watch my bank account not only because of the cancellation but this employee has access to all my personal information so in general would not feel safe going to any planet fitness as unsure of the hiring process and if criminal back ground...

The smell of the place as I walked in was atrocious. As I walked throughout the gym it got even worse. I signed up for tanning bed 4 (lay down) and thought I would at least get a tan. When I walked in the room, it stunk worse. I took my clothes off and tried to hang them on the hook on the wall but they kept falling to the floor because the hook was barely in the wall just kinda dangling there. I got up on the tanning bed and pushed start several times but it would not start. I got up, got dressed and went to speak to the attendant. She restarted the timer and came to the room to see if it would start. I thanked her, closed and locked the door and immediately began to undress again. As I was tanning I noticed over 2 minutes had gone by. After tanning I got dressed, thanked the attendant again and proceeded to the bathrooms. When I walked in it smelled even worse and out of 4 stalls, 2 were marked out-of-order, one had poop in it and the one I used had toilet paper floating in it. I flushed it twice, wiped off the seat, peed and had to flush it 4 times until all the toilet paper was washed away for the next person. When I got home, I noticed my belly was burned, the front of my upper arms were a little red, and no other tan was visible on my body. This was my first tan of the year and I expected a little redness all over. My guess is those tanning bulbs needed changing. Needless to say, after all of that, I won't be going back there again. Today I'm gonna check out the one in Parma off of Day Street and I'll rate/tell you all about my experience there. Brookgate PF needs to clean up their facility. I really wanted to work out but the smell was just too sickening for my taste. Sorry preps at Brookpark PF but I had to share my honest opinion. Plz clean it up and maintain tanning beds cuz I would love...

WARNING LONG POST This facility has been good for the time being (personal rating 4 stars) but with rude, demeaning, inconsiderate and unprofessional managers such as Marc who work at the Brook Park location will make this review into ONE STAR. The community and other employees are super friendly and nice. People at the front desk always greet with a smile and equipment are well kept clean. Their slogan "The Judgment Free Zone" is a true representation of this gym, until I spoke with Marc. As Marc told me their policy states no refunds are made to be given, one employee told me that this agreement is not all necessarily true. I have been trying to contact the manager at this branch for several weeks and when he finally answered I received an unwelcoming attitude. I left my phone number to a few employees and wrote a letter via e-mail and still no response until I had to take actions into my own hands. I was not able to attend the facility for about 19 months, about $400 of free money I have paid to Planet Fitness due to severe injury. Now what type of person will want to keep paying for a membership and not have any purpose for it? They did not let anyone else cancel the contract but the PRIMARY owner. When I finally canceled and spoke with Marc, his reply was that there will no longer be transactions taken out of my account (Ha!). Marc claimed there were many other people who have been in the same situation as me, only that they haven't shown for an even LONGER period of time. I claimed he was bullsh**ing. I will not be writing this post if there was the slightest form of empathy from this MANAGER. If the employee were to say there WILL NOT be a refund from the START I would have accepted the loss of my time away...