Natural Body Spa + Med Spa | Brookhaven — Local services in Brookhaven

I scheduled a signature facial and signature massage - I ha a $200 gift card

Facial - was called back and asked what I wanted to focus on. When I said nothing in particular she said “people get facials bc they want to focus on something”. I said she was the expert so whatever she thought. She seemed annoyed by this. She did upsell me on the enzyme exfoliation treatment which she said was $35 extra but at checkout they said $45 so I said fine. Facial was nice - some extractions on forehead and nose. She didn’t know I had a massage after so I had to tell her, then she got me a robe and slippers.

Massage - she seemed friendly and nice. Asked what I wanted to focus on - I said I was a runner and had just finished a big hike - so a sport massage/ deep tissue focus. She said she couldn’t do deep tissue (which is literally in the description online for this massage service) but that she would be firm. All I can say is she didn’t seem to understand muscles and anatomy and what feels nice during a massage. It was a lot of finger poking, felt her nails, and cold fingers and lotion. Barely spent any time on my legs or feet. Often spent 1-2 mins on the same area of skin to the point it felt like chafing. Then she finished with a scalp massage and I kid you not it was going on for like 15 mins (more than the time spent on my legs in total) before I had to tell her to stop. It was extremely uncomfortable and she was literally just rubbing holes in my scalp it felt like.

Front desk offered to book another massage at 50% off. I guess I will do this. However I’ve had much better massages at spavia and the W hotel. Will not be back unless I get another gift...

I went to the Brookhaven location for a facial. I normally go to the Buckhead location for massages but decided to try a facial with NB. I booked a signature facial- the most basic one. Two things though - One: the esthetician used a peel on my face which I didn’t realize I was charged for until I received my emailed receipt. I did buy one product on top of the facial so, price wise, I didn’t really notice the additional charge for the peel. I didn’t ask for the peel which was $35 extra. I had called to inform them that I noticed the charge and the esthetician DID NOT give me the option to accept or decline the enhancement. I told them normally- when I go to Woodhouse- they will let you know upfront of any additional recommendations and fees for any enhancements. I told them I enjoyed the facial experience and I’ll let it slide this time- but future reference- they need to give clients the option to accept or decline an enhancement on service. They did apologize and told me they would inform the esthetician. Two: a few days after the facial, my skin felt so dry and gritty. Thinking back- I do believe she over did it with my skin. They used Eminence products which I’ve used before and NEVER had any issues. I don’t know if it was the peel or what. What I do know is that one’s face should not feel dry and gritty after a hydrating facial! Five days later, I’m still trying to smooth my skin out. I did not have an allergic reaction - I just believe the she over worked my skin. I will not get a facial here again- I’ll stick with a massage and continue to go to Woodhouse...

I came here four months ago with excruciating, relentless shoulder pain. My trapezius muscles were locked up, knotted, and even felt hard to the touch. I tried everything beforehand, hot compresses, showers, tried sleeping in different positions on different surfaces, but nothing helped. I did a bunch of research online and eventually booked a 90 minute pain relief appointment.

I'm not a big spa person, so I had no idea what to expect coming in. The woman at the sales desk offered me complimentary hot ginger tea and water, and I waited less than 10 minutes before my appointment was ready. My therapist was very nice and listened carefully, and got to work. I had headphones in the whole time & didn't really feel the need to communicate throughout, she was really intuitive and used the right amount of pressure (I like medium-deep pressure). The atmosphere was extremely relaxing, clean, and inviting.

90 minutes later, my appointment was up. It really felt like I got a ton of value and time for what I paid for. I was a little groggy and out of it, so it really wasn't until I was sitting in my car until I realized how relieved I felt. My shoulder muscles felt loose and relaxed for the first time in a month. I had been living with the pain for so long I didn't realize how much of a burden it was until it was gone! I really wish I remembered my therapists name, the only thing I remember is that it had a...