Ole Brook Tire & Auto Service, LLC — Local services in Brookhaven

Had a horrible experience at the Hyundai dealership in Flowood and was looking for a fairly priced, transparent mechanic I could trust for my automotive needs. Decided to give Ole Brook a try because I thought I remembered them positively from previous experiences. I needed an oil change and for a few other needs to be checked, so I sent a small note with my mother because I was at work over 50 miles away. First issue was they didn't bother to read that I simply wanted the other issues checked so I would know if I needed to come for future service, so I had to call and get that straight. Second, when all was said and done and I looked at the bill, I found out that my tires had been rotated and I was charged for it but I let that go because I was overdue. But the third issue is a deal breaker: about a week later I was involved in an accident where my car struck and killed an animal. While taking pictures for the claims adjuster, I popped the hood to determine if any damage could be seen from that vantage point and found oil blown all over the top of my engine. I didn't think this was related to the accident but took pictures just in case and had the body shop take a look at it for me. Turns out, the pictures I took showed what the problem was, though I didn't realize it at the time: Ole Brook LEFT THE DIPSTICK OUT! Besides a mess, MY ENGINE COULD'VE SEIZED, leaving me with thousands of dollars in unnecessary expenses. The car was at the body shop for a month, so I've been waiting for a chance to have it checked out somewhere else, but as best the body shop can determine, the dipstick was the source of all the blown oil. Now, I know how to check the fluids in a vehicle but I have not had a need with this car because I take it for regular oil changes and the vehicle had no oil leaks previously. It's clear very few people care about anything anymore, let alone doing good business. However, when you make mistakes like this, you open yourself up to lawsuits. It's just a shame that it has to go to that level for people to do the right thing. I'm not saying I'm suing, but consider this a cautionary tale. Negative stars for Ole Brook and the search continues for a mechanic...

My review and thoughts of Ole Brook Tire for over 20 years has always been very positive until today when I met the so-called supervisor/ manager or whomever he is named Ronald who had the audacity to get my car and attempt to move it from where I parked it without my permission. I’m standing outside the shop bay doors speaking to one of the mechanics there about having a complete service check on the entire vehicle under the hood and undercarriage to fix everything on my truck.The mechanic I’m speaking to ask me whose with you because someone is in your car, I said no one should be in it because that’s not the car being serviced here. I walked up said excuse me why you in my car and he kept talking to the other guy standing in front of the car like he didn’t hear me so I said for 1. you have no business in my car without permission 2. The keys are in my hand and his excuse is I need to move it and it was running anyway , WTH that’s no excuse to invite yourself into my car without my knowledge or permission just blatant disrespect needless to say I won’t ever come back there while he’s in charge, no...

Bought some tires online and had them shipped to this location as they are listed as partners with Goodyear and set an appointment a prepaid for everything. They denied receiving my tires , had no information on me or my appointment and denied being a partner installer but I had confirmation emails for all that. After speaking with Randy, my tires magically showed up and decided to just load them in my car and go somewhere else who knows what's going after an hour of waiting. Done this process 4 times and tried explain how it works but it was a waste of time in the end. They reached out hours later saying i was right but I took care of it by then. They should remove themselves from being partners if this is how they run...