Petsense by Tractor Supply — Local services in Brookhaven

Well! Petsense Brookhaven deleted my post from their Facebook page! 😡 My first time dealing with them was a nightmare for my pet. I dont want the same to happen to your pet! This was my post…

A 2-3 hour grooming for my four-month old Shi Tzu turned in to an all-day eight-hour nightmare. This was my fur baby’s first cut. The groomers told me to give them 2-3 hours for cut, shampoo, nails, etc. After 3 hours, I called. They were “having trouble” getting him cut and groomed. The groomer told me that she would call to keep me updated. She didn’t. After 5 hours, I called back. Groomer said they couldn’t complete his grooming, so they put my baby in a kennel. I could hear him barking and yelping over the phone while talking to her. Two more hours passed, I called. He was still barking and yelping. She said she would try one more time, but that he wasn’t totally groomed, and his nails had not been trimmed. My fur baby was there 8 total hours. I was so disappointed when I saw him, in how he was (wasn’t) groomed. Nails not trimmed, legs not groomed, face around eyes botched! Ears cut unevenly. He was totally traumatized, and after four days, he still is. I won’t ever take him back to Pet Sense. Groomers were totally inexperienced, or didn’t care! Not sure which, or both! My puppy was in a kennel in a room by himself most all day. Torture and neglect, left alone. I am beside myself! He hasn’t been the same since I picked him up from the Pet Sense “Torture Chamber!” Shame on you folks! Get another job, as you’re certainly not dog...

Worst customer service !! Avoid this store. Upon entering the store. I wasn't greeted, was offered zero assistance. When asked about collars for puppies, the store rep only pointed to the collars no personal assistance.I called after leaving store, spoke with manager who gave long winded story of how busy she is and short staffed. Other retailers experience the same but offer better and more professional customer service. This staff needs serious coaching &...

I love this place super kind staff always willing to help and super cut kitties and beta fish to die for the also have super good deals and around this season they always take donations for BARL the staff is also always willing to help y oh spend the least amount for the product for the same quality they also have spotted geckos that are so cute and many more reptiles they staff is also so loving to any pet you bring in they...