I'm really not one to bash a business. But what an absurd encounter.. I call in to ask how much it would be to develop a roll & get photos wetransfer or digitally sent over. A women puts me on hold then a man answers and says, "WE CANT HELP YOU! YOU CAN GO SOMEWHERE ELSE W YOUR BUSINESS. DO YOU WANT A NUMBER TO A DIFFERENT PHOTO PLACE?!" hangs up on me I call back and ask why he did that and if we could work something out to get my photos at least developed and on a CD then if thats really the only way. (is this 1999?)
The women explains "we have been open for 105 years and this is how we do it down here in the south". (I had previously explained I recently moved from NYC and they charged 5/roll, 2/cd or zero for the we transfer.... (reasonable pricing, I develop 20+ rolls every two wks roughly)
So paying some crappy, backwards, 100 year old camera shop $15/per roll... is BONKERS!
You'd think customer service would be a little nicer down south. But nope, just a super disrespectful approach to my questions.
They don't even develop on site.. so that is why the prices are insane. That's all the man needed to say.. unwillingness to work with local artists that plan to contribute loads of money continuously developing film is sure way to get a bad rep. Unprofessional. Rude. Don't give them your money.. its kind of bizarre they've been open as long as they...
Read moreI have always been blown away by the friendly staff, the expertise and the knowledge at Wings. Yesterday, I had to take my camera in to get the sensor cleaned, I thought; “I’ll drop it off, go get a hot dog at QT, come back and pick it up!” Not this day! I handed my camera over to Aaron, and he told me: “Cleaning sensors is not my thing, but I can do it, will take me about 5 minutes!” Okay cool, so much for my QT hotdog! Aaron was actually kind enough to show me the process of cleaning a sensor. Not only that, he gave me a lesson in using filters, so I bought a couple.
Walking into Wings is like walking into your grandads garage, you’re going to get a little more than you bargained for, you may get a good conversation, hell you may learn something while you’re there, and that’s alright. Wings is the type of store that’s greatly needed today, as the art of customer service is dead. These guys just love what they do and it shows. And it’s...
Read moreI just brought two of my mom’s film cameras to Wings to see if they could help me see if the cameras still work since I know absolutely nothing about film cameras. The experience I had was absolutely amazing. These cameras are very old, and they taught me everything there is to know about the basics of working these cameras. When they retrieved my mom’s film, which was very important to me as she has passed away, they made sure to put the camera in a light protecting bag to make sure the film would not be exposed to any light. They also gave me a great protective bag for the camera, thoroughly cleaned the camera for me and the battery corrosion. They took the time to teach me how to use the camera, understanding the numbers, and where I should begin. I will definitely be returning to Wings in the future as this was some of the greatest customer experience you...
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