Boston Gift Baskets — Local services in Brookline

This was the WORST experience. SO UNRELIABLE. I was hoping to send a cupcake flower bouquet to a 12 year old staying in Boston - a special treat for a child. The reviews looked good and the website said orders placed would be delivered the next day so I waited until Thursday for delivery on Friday. I had an inkling and called to ensure hotel delivery. I spoke with Rose (the owner, I think) who told me that, despite what the website said, they could not produce those cupcakes for delivery. She said she could do a simpler variety for delivery Friday or Saturday. I said fine and asked if I should place the order in the website. She instructed me to send an email with all details and someone would call me back for my credit card info. She seemed v helpful. I did as asked. When no one called me by Thursday afternoon, I called them - and left a message. I received no reply. I sent another email. I called again on Friday. Again no reply. Needless to say, this child did not receive the gift I intended to send. Avoid...

My company has several out of state law firms that we need to send gift baskets for various occasions. I wanted a gift basket to reflect our amazing City of Boston, and Boston Gift Baskets is now our "go to" for such items. The selection, pricing and ordering process was effortless. We ran into an issue with the shipping, and Boston Gift Baskets responded within minutes to my call and assured me it would be rectified - and it was! It's not easy for these small businesses during this pandemic to deal with shipping issues, that didn't have anything to do with them. Rose was amazing - she kept in contact with me to provide updates and sent another gift basket at no charge to the recipient. Top-notch customer service is hard to come by these days, but Boston Gift Baskets is a professional, hard-working company that has mastered how to be the best at customer service. Words can't express how happy we are at the new connection, and we will be using them in the...

I attempted to order and ship a Mothers day box from Boston Gift Basket, but I had some issues with the owner. I had some questions, just to ensure everything would be sent on time, and the food would be fresh. Since the prices were ridiculous I presumed everything would be high quality. I would have gone somewhere else but I had a friend swear Boston Gift Basket was the best. On the phone, I was talking to someone, most likely the owner. Had a lot of attitude. Honestly I could have made the box myself at home for half the price. I would NOT recommend Boston Gift Baskets, both on the price and...