Rudy's Watch & Jewelry Repair — Local services in Brownsburg

I went to Rudy's on a Saturday to pick up 2 Invicta Watches that I had the batteries replaced. While there I saw a ring, for my Daughter and a ring and bracelet for my Wife for Christmas. I told the Sales Lady that I would pay for and pick up the 2 rings and bracelet on Wednesday when the ring for my Daughter had been sized. I received a call from the Sales Lady stating that the bracelet was promised to another lady and since my purchase would be intended for Christmas, would it be Okay to give the bracelet that was there to the other lady. I was told that Rudy's could and would order me another bracelet like the one I had placed back to pick up. I gave permission since I was told they could replace the bracelet with a copy. A month later after repeated phone calls, I was told that the supplier was at Jewelry Shows and would send the bracelet when he returned the flowing week. After more phone calls, I was told the bracelet was in the shop. I went in to Rudy's and was shown the bracelets that were leftover from the Jewelry shows. Nothing even came close to the original bracelet. The ring that I bought for my Daughter had been sized but the sizing cost was more than I paid for the ring that I had bought at Rudy's. If you want fake promises, extremely long waits, overly HIGH prices, BAD customer service form Management and leaving Rudy's with nothing for your Loved One for Christmas, shop Rudy's!!!! I was forced to give 1 star so I could post this review. Rudy's...

Such lovely people! I ring I took in for a small repair had damage that I didn’t notice. I was upset and unfairly blamed them. What I failed to notice was that they actually did a better job with mounting the stone so despite the small scratch, the ring actually looked better overall. Instead of blowing me off, they invited me back so they could see the ring and worked to disguise the chip in the stone. Plus they put a ring guard on it to help me prevent additional damage and I don’t know how they cleaned it, but OMG! It looks better than new.

I had my eye on another ring since the first day I walked in. They made a great deal on it so I bought a pair of earrings too. And they let me put it on Apple Pay so I got an even better deal with cash back.

They have a great selection of classic and modern styles, including several dainty pieces that other stores wont carry.

Oh, and my purchases were in a beautifully decorated, non-branded bag with some...

I was quoted verbally $160 for two stem resets, got a call a Month later saying it would be over $2000 and the watches are in Kentucky, so I guess they can’t fix stems in-house. I would highly not recommend this Local business. Even though I try to to support our local business people.

After picking up my watches, I called another watchmaker and was quoted and will have them repaired for $200 in in-house. They laughed at me and said this is a easy repair we can do in a few few days

IMO Very poor business practice “bait and switch pricing” and not able to do a basic repair in-house.

Lastly, you can keep your $30 battery change for my friends watch l…and a three week wait. lol, I will buy the tool off Amazon and do it myself and still save five bucks.

I will also make sure I share this review with other Watch sites as this experience...