Aaron's Rent To Own — Local services in Bryan

First off, I will share that I paid off several leases with them well ahead of schedule. I won’t come back giving them any of my money again though based off how they have spoken to me. I would not recommend coming here for products thinking you’re going to get good service from the agents and managers in store. Some of them are very callous. The delivery guys are all respectful and kind so this is in no way a reflection of them. The only on-site staff member saving that places reputation if he is still there is Brian. The staff in store now intentionally misconstrues information and when life happens and people are looking for the grace that the company advertises… management is cruel to say the least. They’re confrontational and aggressive. Don’t expect to have Mike or Katrina deescalate anything. They’re the biggest problem there. I think corporate or regional really should look into better customer service, retention, and deescalation training for the staff answering calls, making calls, and taking payments. Don’t antagonize customers before even listening to what’s going on especially if they’re behind due to uncontrollable circumstances and are actively trying to find a resolution to get their account into...

I have never worked Or ordered anything from errands I did it this first time and I called to get an update the general manager I forgot his name who was a complete jerk very very rude. Proceeds to say that he talked to me before which isn’t true. I’ve never talked to him again I have never got anything from the store. He said he talked to me and then said he isn’t doing business with me but again I’ve never done any business with the store so whenever I proceed to ask why he wouldn’t do business with me he says he doesn’t need to explain. He just didn’t want to so I asked do you guys just not want business and he proceeded to say we just don’t want business from you again I have never been to the store. I’ve never even been inside of the store. I’ve never been a customer. I’ve never made an account and I’ve never ordered anything from them He was completely unprofessional and extremely rude, and I kept trying to understand why he wouldn’t work with me whenever it’s my first time coming to the store. I’ve never worked with the store in my life and he was just a complete jerk You’re saying he did not have to explain anything to me but again I am a first-time customer. I have never bought anything...

I will NEVER lease from the College Station store again. I have been a customer of Arrons for years (since 2008). I love Donna & Brian, my issues are with Catrina and Mike. Catrina is horrible and very rude! I made a promise to pay on the web site. I was called a liar, being told Arrons doesn't offer promises to pay when clearly the website says you can and I did. I received a call from Catrina telling me I was a month behind which isn't true. I tried talking to Mike but he is worse so I called corporate and reported them. Mike said some little girl from corporate doesn't concern him. This isn't the first time I've had issues with Catrina & Mike it's been over the past 3yrs they both could benefit from some sensitivity training and basic business principles. Beware furture customers. This isn't the first time I called corporate and they DO NOT return calls so the bad...