Jewel-Osco Pharmacy — Local services in Buffalo Grove

I have been a customer for years. Today I had an incredibly disappointing and frustrating experience at the Jewel Osco pharmacy in Buffalo Grove with pharmacist Nick on 12/19/24. A doctor from immediate care sent prescriptions around 4pm for Prednisone (a steroid that must be taken strictly as prescribed), Albuterol inhaler, and four additional medications. Despite feeling very ill with a high fever and severe cough, I went to the pharmacy expecting my medications to be ready. However, after waiting over 2 hours and 20 minutes, my order was still not completed by 6:20pm. I eventually contacted immediate care and asked them to call the pharmacy to address the issue. After much attitude and arguing, the pharmacist finally filled only the Prednisone prescription at 7:10pm but failed to fill the prescriptions for Albuterol which I urgently needed. Throughout the process, the pharmacist was extremely rude and unhelpful, showing no sense of urgency or empathy for my condition. This lack of professionalism is unacceptable, especially for someone already feeling so unwell. While I understand that pharmacies can be busy, this level of disregard for a sick patient is entirely inexcusable. I hope management takes this feedback seriously and works with Nick to improve both service and professionalism moving forward. I will be transferring all my prescriptions to a...

Terrible customer service at this location!!! The manager is sooooo rude I am very disappointed. I buy flowers at Jewel Osco at least twice a week. Today they relocated the flowers to different spot in the market. I was going to buy 7 bouquets and I asked to wrap them together but the employee said machine doesn’t work to wrap the flowers. So I’ve asked a tiny piece of ribbon so I can at least tie them together. Manager came and I asked her and she was so rude and told me I need to pay for wrapping what I wanted to do but since their machine doesn’t work I told her that I need just a little piece of ribbon when she reacted very disrespectfully and didn’t even wanted to hear me. Never ever want to go there just because of 1 person- rude and...

I am a loyal consumer at this pharmacy. The pharmacist, Tzippora, is absolutely sweet and amazing. She has a great, bubbly, and enthusiastic personality. She’s always smiling and positive, no matter how busy the pharmacy is. On 12-5-21 I received my flu shot and Moderna booster. She made the process smooth and pain-free. I particularly dislike shots, so I appreciated her humor and caring attitude! She also made sure to indicate which bandage covered which shot, so I could monitor for potential side effects! I guarantee you will not be disappointed with the care that Tzippora and her staff...