Verizon — Local services in Buffalo

Only reason I went to this store was for an in-store pickup after ordering a phone online from Verizon. It should have been a 2 min in and out transaction, an hour and a half later I was able to go home with my new phone that was not properly setup. Now I have to do a factory reset and redo it all myself.

I was told the store had a system problem that would require me to cancel my order that was through Verizon wireless directly. Then reorder the phone through this store instead otherwise I would not be able to get my phone that day. After cancelling the order like I was asked and reordering, my new bill for the phone was another $25 higher because they require a "setup and go" charge that the only clerk working could not remove. So I had him set it up since I was paying for it. During that setup there is a whole group of questions the phone asks you about how you want it. He made every selection without ever asking me my preference choice. Now half of my text messages are missing, every WIFI I had setup is missing. Every time I have setup my own I have never had a problem with this.

I would not suggest to go to this store.

Update They responded by asking me to call their customer service number. I sat on hold and then was told someone else would call me back in 24 to 48 hours. Its been 48 hours and I still have not heard back.

I will again make the suggestion not to use this store, or possibly others owned by Victra now...

First time in Buffalo Verizon, first time working with Caleb. He was so nice, so helpful, went out of his way to answer my questions, he was down to earth…I came in way too late and he stayed to help me. Patient with the fact I had my rambunctious nephew with me. When I first arrived he was helping another customer but he immediately greeted me, when I said why I was there he began logging into my account and had me back up my iCloud so everything would be ready when he got off his tech support call (he was on hold when he spoke to me because obviously he had perfect manners) I love this kid, I’m going back tomorrow to buy...

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I can't say enough good things about my recent experience at the Verizon store, all thanks to Alex! He helped my Grammy with such incredible efficiency that it felt like time travel. We were in and out in a flash, and Alex made sure everything was perfectly set up for her. His patience, expertise, and kindness made the whole process so smooth and stress-free. If you're looking for top-notch service, ask for Alex—you won't be disappointed! Thanks again, Alex, for making our visit so...