Suthern Cluck Chicken and Waffle — Restaurant in Buford

I’m writing this review to express deep concern over an experience that occurred at YOUR establishment by THE OWNER, where a disabled veteran was denied service because of their service dog. Not only was this profoundly disappointing, but it also reflects a lack of understanding of federal law — specifically, the Americans with Disabilities Act (ADA) — which protects the rights of individuals with disabilities.

According to the ADA, service animals are allowed to accompany their handlers into all areas where members of the public are normally allowed to go, including restaurants. Business owners and staff cannot legally deny access, ask the handler to leave, or refuse service due to the presence of a service dog, regardless of personal beliefs, other customers' allergies, or fear of animals.

Let me be clear:

It is illegal under the ADA to deny entry to someone with a service dog. A service dog is not the same as a pet. I find your reply to Wu's review interesting, as you (the owner) said multiple times to the group that it was "your restaurant" and that you were "the owner" - you pointed to a sign on the door and said no animals were allowed. The disabled individual assured you that the dog was a service animal, not a pet, but you were incredibly rude and belittling while advising him that you "didn't care" if it was illegal to deny access to a service dog, that you "didn't care" that you were opening yourself up to a lawsuit. You did, in fact, deny service to this group because of the service animal. You said that it was your restaurant and you could do what you wanted. Let me educate you on what reality is.

Staff are only permitted to ask two questions if the disability is not obvious:

Is the dog a service animal required because of a disability?

What work or task has the dog been trained to perform?

You may not ask about the person’s disability, require documentation, or demand that the dog perform a task as proof.

Allergies or fear of dogs are not valid reasons to deny access — the rights of individuals with disabilities are protected by federal law.

This situation could have easily been avoided with basic staff training and awareness. I hope your business takes this opportunity to educate your team, not only to comply with the law but to treat all patrons with dignity and respect — especially those who have served this country and rely on their service animals to navigate daily life.

I urge you to review ADA Title III requirements and consider staff training to avoid future violations. As a community, we must do better to support our veterans and individuals with...

WARNING: long review! I moved to the lawrenceville area from NJ about a year ago. I've been mostly disappointed with the food in the Atlanta and surrounding areas that is until I happened across Suthern Cluck. I walked in and was greeted with a big smile by one of the owners of the restaurant who immediately reminded me of Tabitha.. (if you know you know!) She was so genuine and humble and told me I would enjoy her food. She gave me a quick rundown and I opted for the fried fish meal with Mac and cheese and string beans with potatoes. My wife chose the chicken and waffles. While we waited she brought out a sample of the cornbread.. simple amazing and the greens. Baby when I tell you this was some of the best greens I've ever tastedin my life. The cornbread and greens had layers of flavor that just kept going until you finished. Sharlene, (because now we're friends and i feel like I'm in my cousins kitchen), told us we had to drink the juice from the greens and it was called "pot likker" man it was good!The main course came out and the fish was fried to perfection and piping hot. Seasoned to perfection, light but flavorful and not just full of salt. I thought the greens were a hit but when I tasted those string beans and potatoes, it was a taste party in my mouth. The 6 cheese mac n cheese was good as well (don't be fooled by the light color) it was amazing as well. I ordered the pecan pie to to go and wrapped up the leftovers because it was far too much to finish in one sitting. I did taste the chicken and waffles, but I was so focused on my meal all I can say is she really enjoyed it and it was really good, very fresh and the chicken was crispy. The next day, everything was equally as good and heated up well in the oven. I had the opportunity to say hello to her husband and son as well as diamond who served the food and was so sweet. I am no reviewer, but please run, not walk to check out this family owned and operated hidden gem, if I don't beat you there...

Overall, great experience. I had the 3 piece bone in chicken with waffles. Gotta say the chicken was delicious! 😋 the waffle was good too, but it had something crunchy throughout, which made me think of pralines but not sure if that was it or something else. I'd ordered mac on the side but received a call that mac wouldn't be ready for another hour and asked if I wanted something else. I asked if I could do a dessert. Was told the cupcake is $5.30. Asked if I could get a cupcake instead. The mac was $6.00, cupcake $5.30. Wasn't gonna worry about the 70 cents. Told they were going to check with the owner. Came back and said no, it has to be food. (My thought: is cupcake not food? But OK)... so asked if I could do the smoked leg quarter which online I had an option to add for $6.00. The person I was talking to said she think it was a different price. I said just refund me the $6 for the mac then. I honestly don't know why it was a big deal. $6 is $6. I didn't understand why it mattered what it went towards, especially being it was no fault of mine that mac wasn't ready. Once I was there, I ended up buying a cupcake and a rusty water anyway. They both were delicious, by the way! My husband had a pound of brisket and said it was really good but it just wasn't cut correctly; it was not cut across the grain...my daughter had the rib tips and said they were kind of tough but the green beans and potato salad were good. The customer service from the cashier was friendly and warm. I would return. Taking a star off because of not being able to easily substitute the mac for something else of lesser or equal value and tough rib tips. Now that I think of it, it may be a good practice to offer the customer specifics when out of something instead of leaving it open-ended and turning down everything the client asks to get instead. (I.e. we are out of the mac and cheese, but we can substitute xyz instead. Would you like any of...