Firehouse Subs Mall of Georgia — Restaurant in Buford

I ordered online and it said it would take 20 minutes for my order to be ready. It took more than 45 minutes for me to get my order and I waited inside the store for 30 minutes. Two young ladies working there asked me if I needed help, and I told them I was waiting on my order. After sitting there for about 20 minutes, one of them said that it was still gonna be a bit because they had to heat the meatballs. What was even worse than that is our sandwiches were terrible with the exception of the meatballs themselves. The only reason I’m giving it 2 stars is because the meatballs themselves were delicious.

My son ordered the sweet and spicy which he has gotten numerous times at other locations without incident, but this one was so overly coated; and I mean, coated baked on the roll, the meatballs, and every crevice with red pepper. I couldn’t even scrape it off, because they baked it in the cheese and everything. That doesn’t even cover the fact that the roll was hard as if it was either old, or overbaked. I ordered the pepperoni meatball sandwich and specifically said no seasoning on top, and they covered it with seasoning! I guess I was lucky because the pepperoni was essentially raw and not at all crispy like it advertises, so I could peel off the pepperoni and rinse it in the sink and get most of the seasoning off. My roll was not as hard as my son’s, but was supposed to taste like garlic bread, and it did not taste anything like garlic bread. There was absolutely no flavor to this sandwich whatsoever except the seasoning that I didn’t want, but at least the meatballs were decent. There was supposed to be extra cheese on this, but there wasn’t any at all. This was a more expensive sandwich and I probably would’ve enjoyed just the plain more than this. My husband got the plain meatball sandwich, but they completely forgot the cheese on this one as well and the bread was overly crunchy. I’m not giving them any excuses, but maybe these ladies had more orders than they could handle even though it did not appear as if they were busy. I will never, ever order from this...

We will not be ordering from THIS Firehouse location anymore. Which is especially disappointing b/c my husband and I LOVE Firehouse Subs, and this is the closest one to our house.

Short Version: They are regularly out of things that come on many of their options. Sauteed onions, peppers, sweet tea, etc. After of all the times we've ordered there, I am convinced their staff has 0 hospitality skills. Not even apologetic when they are out of things, based on appearances they are not allowed to smile. Also Tonight it appeared they were severely understaffed. It looked like there were only two people working.

Some more details: Again, they are often out of things My husband wanted to write this location off a long time ago, but since they had recently moved I thought maybe they were just adjusting to the new location and customer traffic but nothing has changed. They are still out of things and the staff appear put out to have to take customer's food orders. Once they even told me they were out of sauteed onions in the middle of the afternoon. When I showed surprise and said, "Really?" The guy behind the counter said yes. I then politely asked if they could make more and he said yes but it would take about 15 minutes. I said oh that's okay. I don't mind waiting. And that time I waited for the onions. I have also worked in food service and am diligent about being polite, but internally I was annoyed he had not proactively offered this option, been apologetic on behalf of the company or even offered a smile since I walked in.

Tonight they were out of onions again. Acted annoyed when my husband asked if the had sweet tea (which they we're out of on the customer side). And the building also appeared to only have those two people running the whole thing which is not okay to do to them either.

We will drive a few miles out of our way to get Firehouse from now on. If you're going to chance this location, you may want to call ahead to see if they have what you need/want....

Ordered a Smokehouse Beef & Cheddar Brisket online which was supposed to be ready at 9:35. Went in to pick it up at this time and was not greeted by anyone. There were 2 young ladies working and a young man. I walked to the counter and looked around, was ignored, even though I was the only customer in the store. I hoped that they were getting it ready and walked around to look at he local fire stuff...as i'm a retired fireman. After several minutes of looking around I walked back to the counter to look for the sub and hoped someone would attempt to help me. Finally the young guy ask if I was picking my order up and told him I was. He said it would be ready soon. After about 5 more minutes it was and I took it home. My girlfriend and I shared it and it tasted fine, however...that was not the end of it. My gf who has a more sensitive stomach...immediately had diarrhea. She went 3 - 4 times and during the night....and again the next day. I typically have an iron stomach and very little effects it...but the next day I began having diarrhea as well. It was freaking awful i tell you. My gf could not eat again for several days without having diarrhea. I had it a couple more times and had stomach discomfort for 3 more days. I will not go back and would avoid this place unless you are starving to death or are looking for a cure for chronic constipation...then this could be the...