Audio Department LLC — Local services in Burbank

I came to get my Rode Smartlav replaced as it stopped working after a short time. Since we only used it on one production it did take time before noticing that it was broken, and since I live abroad it took even longer before I could actually get to the store and raise the issue. I was however there well within a year since buying it, and I had only used it on one production. Which we shot in a day.

The customer service I recieved there however, was very poor. I met two uninterested guys, one of them CLEARLY stoned. As we got in to the issue they made all sorts of excuses: -I didn't have the reciept... which I did. -It could have gotten wet.. which it hadn't. -It was of very poor quality... which they failed to mention when I bought it. (And seriously it actually isn't, and if that's true why sell it? And what a way to speak of one of your selling brands).

That last argument became their focal point and they rambled on about how "poor the quality" was and how "they weren't meant to last long" ( one day of recording)

The cord it selv seems as durable as a normal minijack cable, and I've had headsets from apple for years. They've been pulled in and out of my phone without being broken. This lav was as mentioned used once. I think it actually just was a faulty device.

When they also had their stoned and couldn't-care-less-attitude as a response it made sure I will not buy anything from them again. Even though they do have a lot of great equipment and probably knowledge behind that smoked mind. But customer...

I can’t thank John, Steve and Gene enough for spending time with me and helping me find the exact right microphone to rent that would be compatible with my usb drive on my computer so I could record a voiceover. It is rare to find customer service like the kind offered here. I thought I’d be too small a customer for them. But I was wrong. They treated me kindly and invested time in finding the perfect solution. Thank you so much to this kind thoughtful team! Highly...

I cannot speak highly enough of this shop. It's family owned and services a steadily growing clientele: from A-List Hollywood mixers to newbies just entering the craft; every friend I refer (in LA and out of state) is always blown away by their friendliness and level of customer service. Competitive prices, top-of-the-line gear (sales and rental), and they make excellent custom cables and accessories....