Oasis Nail Spa — Local services in Burbank

Update 3/9/21 and response to the owner's response to my first review Below

Today was disappointing...I personally have come to this particular spa on Magnolia many times over the years and I was treated well and the family that I brought with me. Because of Covid I hadn't been in a while but decided to come and bring my 8 year old daughter as a way to treat her for doing so well in school.

I had an appointment for 4:30pm that I had scheduled over the phone. The lady ( Anita?) that scheduled me was very kind, took down my info and gave me the price I would pay. When I arrived with daughter I was greeted they verified our names, temp checked and immediately offered to go to the back patio with my daughter. I said," no, well I already called and asked to be inside." She (manager)then looked back at the appointment slip and said, " Oh yeah it does say indoor." My thought was.." why ask me to go to the back then? In today's climate it doesn't sit well with any person of color to be told "go to back" when it is clear they asked for something different and there is plenty of space inside.

Meanwhile a lady came in after me and was immediately greeted and given service. We were told to wait. I didn't have an issue at first until 20 mins passed. No one walked up to me and said, " ma'am we are setting up or appts. are running behind". I had to ask the manager and receptionist "Is something wrong?, will it be much longer?" in order to understand what was happening.

At this point I stayed because I knew my daughter would cry, as she was waiting all day for this. The manager seemed rushed, short and unorganized with the staff also. She eventually came over to me to say they had some appointments that ran over but when you value people you make sure you communicate.

My daughter wanted a design on her nails. I have no problem with paying but someone doing my child's nails should have said, ma'am. this is will be extra. Also the person that scheduled me said it would be 1 person doing my daughter so that we would finish around the same time. They had 2 people and my daughter was done really early and had to wait a while for me to finish( waiting is alot for kids with special needs) but she hung in there. Where is the communication from the one who took my appointment?

This is long but I needed to say something. I'm afraid after about 10 years I need to find another place to go. You need to be kind to ALL, professional, clear and communicate with people in a way that makes them want to come back. The prices are even higher and the service doesn't match. My complaint is about the way I was handled my management not the staff. My daughter loved her nails at the end. I don't know about returning. This is not the Oasis I knew.

Update: First I would like to say that with Covid and the way the state has put restrictions on businesses, I believe that most people know that safety is first. While you gave me a response some things are just not truthful or fair.

While you say I should have been told about covid restrictions when I made my appointment. I was not told about the 25% capacity. I asked is there anything I should be aware of with covid when I set my appointment and was told "just wear a mask." My issue was not being told was was happening.

Something that isn't true is that the lady that came in after me and was given service immediately did not go outside. She walked to the left and sat down in the first chair near the wall. My daughter and I were facing her as we waited on the bench.

I don't try to find issues with businesses, I try to be fair. My issue wasn't with covid guidelines but the lack of communication to my daughter and I. Its not my responsibility to know what 25% capacity is for the business. A simple explanation at the beginning would have helped.

People may like going to the back patio but I asked to be inside when I made the appt.

I feel like the response had excuses and made it seem like I was against being safe instead of just saying we could have done better period with our...

I had been looking for a nail place for a while. And since most salons have been closed, I hadn't been able to try many out to find one I liked. After reading countless of reviews from many different salons, I found Oasis nail spa and decided to give them a try. I am so glad I did!

I absolutely loved my experience at Oasis Nail Spa. This was my first time getting a mani/pedi there. I called early on Friday morning and they were able to schedule me in for the afternoon. The ambiance was very relaxing and they had all of the Covid safe practices in place which made me feel very comfortable. They even have the option to get your nails done outside if you are still feeling uneasy about being indoors. My nail tech for the manicure was Jenny and for the pedicure it was Viv. They did an amazing job. I got the Spa Deluxe with a gel mani and regular pedi and it DID NOT DISAPPOINT! The deluxe includes a salt scrub, longer massage for legs and arms, and a shoulder massage. I haven't been to the nail salon in God knows how long so this was very much needed! I will definitely be...

I LOVE this place! If you are looking for a generic nail spa with ugly massage chairs that bump you around, this is not the place for you. If, however, you are looking for a relaxing mani/pedi in a comfy chair with tons of pillows and a hot pillow around your neck, this is the place for you. I go here every 3 weeks to get a gel manicure and a relaxing pedicure.

I have tried places all over, even in Studio City, where all the celebs and hipsters are supposed to go. While the experience wasn't bad, there were tons of bubbles in my gel manicure and it was put on so thick it peeled in a matter of days. Not cool. I have NEVER had this problem at Oasis. In fact, the reason why I go every 3 weeks, instead of 2, is BECAUSE they do such a good job. They last forever and look amazing. I actually drive from Pasadena to go here. That's how impressed I am by their services.

Highly recommend. They are also open on Sundays,...