Northern Tool + Equipment — Local services in Burlington

If they had an option for negative stars, I would have given it. I would hate to imagine how much this staff costs this company in lost revenue each year. I drove 1.5 hours out of my way because this was the only location short of SC that had the compressor in stock I wanted. Come to find out that they sell the compressor but not the oil to use it. I believe the lady helping me was the manager. Needless to say, she seemed completely uninterested in coming up with a viable solution or improving inventory for the next customer in the same predicament. She was completely uneducated about the products they carry, full of excuses and inaccurate information. She even advised me that the manual "probably just calls for honda Oil" in a Kohler engine. I'm sure this would have voided any warranty offered. I gave up on finding any viable information and opted to purchase the compressor (unusable) by itself and source the proper lubricants on my own.

When the Gentleman brought my compressor around back on the fork lift, it was too wide to fit between wheel wells in the direction he had it placed. Instead of putting it down and turning it 90 degrees, he sat on the fork lift and watched me (With a post operation boot, 3 days after foot surgery) fight a several hundred pound compressor up and over the wells to turn it the correct direction. He never once offered to help.

Needless to say, I'd drive to California, or better yet, shop at a different company before I will EVER do business with this location again!

$3,200.00 spent, and this was the...

I have been sitting on this for a week now but it’s bothered me to a point where i’d like to share. On a day not too long ago that i entered northern tool with an african american friend of mine, i was there to visit an employee who i know personally. Upon doing so i heard from their little radio or “walkie talkie” that an “extra set of eyes was requested on the floor”. and oddly enough the spot where they requested extra eyes happen to be where my friend and i were located while waiting for the employee i was visiting, when the employee came out they presented us to a lady waiting for us at the front named “Amy” (the lady on the radio) when asked if we were the problem she was referring to, she stated yes, and i was in complete shock. i’ve noticed there’s been other reviews about racism from the stabling ent and personally at this point i’ve accepted it as poor management, it’s utterly ridiculous that i as a black man can’t walk comfortably into norther tool without getting put in some type of stereotype that i or my friend would be prone to steal, and i’m disgusted. filter your hiring options and next time hire those who could actually make northern tool worth going to, it’s not this hard to run a positive work...

Went there to buy a chainsaw at first it seemed they where sold out after talking with a rep i was informed they had over 40 in the back there just not on display. I proceeded to by the chainsaw i was looking for. The store has to build the saw and start it in store before they sell it to you this lead me to waiting around while doing so i started talking to a guy that was buying a 700$ saw. He had been wait about 45 minutes then he just said screw it and left. I was waiting on the saw for about 30 minutes and i seen the rep i talk to about the saw he said " its being built now" about 30 minutes later i went to the front of the store an asked the cashier about the saw she got on the radio and asked him about the saw and he said " i been on phone call with customers ect ect" turns out he lied and never even got the saw off the shelf. In the end i sat there waiting an hour+ i just told the cashier i was not waiting longer an left. Props to the cashier tho after she found out the situation she tried to go build the saw herself but the guy responsible for it would not let her. I will never go there to buy equipment again within an hour of me being the i and another customer walked out with them lossing over 1000$ in...