JCPenney — Local services in Burton

NASTY BUGS! I want to express my deep concern and disappointment following a disturbing experience at your Burton, Michigan location (Center Road and Court Street) on May 27, 2025.

I visited the store to purchase new work clothing for both myself and my boyfriend. While browsing the women’s clothing section, I picked out several items and was preparing to try them on. Before doing so, I showed my boyfriend a pair of pants I had selected and to my shock, discovered a large insect on the garment.

I immediately used a bug identification app on my phone and confirmed the insect was a Masked Hunter bug (also known as a “bed bug eater”). While I understand these insects are known to prey on bed bugs, they are still harmful to humans and animals and have no place in a retail clothing environment.

This discovery was not only disgusting, but it also raised serious concerns about the cleanliness and safety of your store. The Burton location is noticeably run down and, based on this encounter, likely in need of proper pest control treatment.

As a result, I left the store immediately without making any purchases and I do not plan on returning. I felt it was important to bring this to your attention so that you can take immediate action to investigate the conditions at this location and ensure the safety and hygiene of your merchandise for future customers.

I strongly encourage your team to inspect and treat the store appropriately. Customers deserve a clean, safe shopping experience, especially when trying on clothing.

I have emailed corporate with the same...

My experience yesterday and the day before were really disappointing. My mom, son and myself were buying a cart full of stuff. We get everything rang up and paid with a check, the check did not go through although I knew there was more than enough in the account. No one apologize that the payment wasn’t going through, and acted it was our fault. The girl that helped us was nice but an older lady pretended to be a manager, the older gentleman the real manager came and did nothing but say we can’t accept your check. No apology nothing. So we had them hold our stuff and brought cash incase the check didn’t go through. We went to the bank and showed them the printout we received and they said they never seen it before, they said we shouldn’t have any problems writing a check. Tried paying with a check again same problem. No one apologized again, they assumed we didn’t have the money to pay. We brought cash incase the same thing happened. I don’t normally write reviews but I was so disappointed with how the staff treated us, I don’t want to even shop here. We had a situation at kohl’s recently and they apologized and gave us an extra 30% for the inconvenience. 2 managers helped us and the customer service was great! JCPenney customer service was horrible. Although the JCPenney store is closer than kohl’s. What store do you think I will go to and recommend...

I went here to get my hair done And it was the worst experience ever. $95 later the lady charged me for a full head of highlights and missed half my hair not to mention how ghetto they were. Talking about being at school with people who smoked crack and getting arrested. I understand that stuff happens but don't advertise it in a professional situation please. Then they were Talking about the other client that walked in behind his back because neither of them wanted to help him detangle his hair and I could hear everything as if I wasn't even there. I also had a friend come with me. The entire salon was empty except the 2 chairs and they didn't even offer to let her sit next to me. NEVER AGAIN. I can't believe I even payed for this. A box color would be better than this. Too bad I even had to give 1 star to...