Starlite Burger and Coney Shop — Restaurant in Burton

Okaaay..brung breakfast home from "Starlight Diner" on Court Street and Center rd across tha street from Courtland Mall..ya'll kno tha spot!.. My gurl open'd her container and this bread tie waz in her hash browns! I took it bak and told tha manager wat happened! He asked if I want'd another one, I said No Sir..could I pleaze hav my money bak because I'm not kool wit nuthin else coming out tha kitchen bak there thatz meant for me while I'm standing here complain'n about my order that I'm returning!!!! He got offended and said to me "Just a moment while I go to tha kitchen to check!"???.. He returne'd and said that they don't hav "THAT" color bread ties bak there! FIRST OF ALL..Everybody who kno me, KNO THAT I DO NOT AND WOULD NOT UNDER ANY CIRCUMSTANCE... SABOTAGE FOOD!!!.. ESPECIALLY FOOD THAT I HAD TO PAY FOR!!! NUFF SAID ON THAT!!!.. So he's implying that I'm lying to him then? Mind you that there were customers witness'n tha whole thing..he flat out took my return meal, thru it in tha trash and said that i had to leave!!!..... Wat???? You gon keep my money b'cuz I don't want a replacement order??? He said to me "git out b'fore I call tha police!!!" No problem!!! I step'd out side and call'd them myself!!! I told tha (Burton Police) wat happened wen they got there, tha officer told me to wait outside while he went inside to git their story!!! Wen he came bak outside to me..he said that there waz nuthin that they could do for me! Waaaaat???? HE GIT TO KEEP MY MONEY???..YEP!!! HE SURE DO SAID THA POLICE TO ME!!! He said that unfortunately by law, my only action iz to take them to court..over a $12 breakfast! Tho I feel completely disappointed in tha outcome (cuz I call'd tha police on myself!!!).. And I had jus giv'n them props on my other post! Had I nue all that b'fore I took it bak... I would've took that bread tie out..and ate dat shyt!!! I promise you, nun of this iz made up!!!.. Please help me share...

Food is good. Treatment of staff by management? Not good. I've never heard of a restaurant that punishes its staff for its customers mistakes but that's exactly what I was told happens when people call and place orders and they don't get picked up. Apparently the wait staff have to pay for them which doesn't make sense so either the staff is getting really mistreated or they're lying to make people feel bad. I mistakenly called and placed an order at the wrong Coney Island and was told I wasn't allowed to place it at this location since I placed it there, even though I called the other location and apologized and cancelled my order telling them that I called the wrong place (which they were totally fine with.) I couldn't drive to the location that I place the order with originally so I just called and cancelled and they seem fine with that. The waitress I was speaking to had to ask her manager if it was okay for me to place an order and then ask me what the other Coney Island had to say on the phone. When I told her they said it was fine she explained to me that they had to pay for placed orders that were not picked up. Now if you've ever worked in the food industry you'll know that orders get placed and not picked up often. There is a lot of food waste in general at restaurants, sometimes the staff even gets to eat it or take it home. Her telling me that management makes them pay was either lie to make me feel bad so that I wouldn't do it again or an abuse of power by management. Management shouldn't be able to do that. Saying "somebody has to pay for it" and punishing staff...

We have been coming to starlight for over a year every time it's been a great experience except for today. Either shrinkflation has gone through the roof are the wait staff is clueless. We both ordered club sandwiches. We wanted to share the basket side of fries for almost $4. They brought us a plate the size of a coffee saucer. This would be maybe appropriate if it was just a side of fries that came with the sandwich for the dollar something up charge, but absolutely not okay to be considered as a side of fries to be shared as a basket of fries. We were told verbatim what when we don't have the right size plates we bring you whatever size plates we have and that's the amount you get?????? That is the most ridiculous answer I have ever received in 45 years of being alive!!!! If this is truly how you run this business, the customer only gets the size that fits whatever random dish that you have sitting around that's clean? Completely...