Ashley Store — Local services in Bushkill Township

Where do I begin? I was there yesterday and nobody acknowledged me and after 45 min I simply headed to the door but stopped to admire the glassware. I placed one glass on the table and was contemplating my decision when George came over and attempted to remove it and I had to tell him I’m thinking about buying it, please don’t remove it. I was already disgusted with his behavior when he kicked the leather cushion into place and walked away. I’m like is this guy for real? He then attempted to arrange the other glass pieces I was thinking about buying. This guy was a total rude and to this second didn’t acknowledge me or ask me if I needed help or anything.

I was so disgusted I left. I called the other stores and none of them had the glass pieces I saw so I returned the next day to buy all four pieces but the prices were unreasonable. George was there and told me he would discount them20% but I still thought they were grossly overpriced so I settled on only one glass piece and took it to the cashier when I told him wait! There’s scratches and the color is rubbed off the glass in many areas. I’m thinking how can they charge exorbitant prices for defective products so I asked him if he would discount further knowing it would be imperfect and he became verbally rude and just said you don’t have to buy it, and he ripped the thing away from me and chatged over to the place where I found it. No discussion, no customer acknowledgement and no response nor respectful conversation. Is this the kind of people you employ? Because we won’t be back. And I went to home goods afterward and found the exact glass piece for $16.99. Your company is a ripoff and you George shouldn’t be working with retail customers. You’re untrained, agressive...

My husband posted the below. This was before the worst really set in. Chairs in the order were damaged, and the delivery guys caused such a scene when they found out we lived on the third floor, we almost didn't get any order. Actually told us we needed to help move it?! Today I went to see Kay, the "Manager" that can't do anything, and her finance lady (the mean lady). We were contacted by a Jennifer and assured removing these chairs from the order was not a problem....except, we went to see Kay today and were told since we didn't want to reorder the damaged chairs, we now weren't eligible for free delivery. So after crediting the chairs, they added a $100 delivery fee to our account?!?! We waited 15 weeks to be delivered damaged product. And then you charge me because I don't want to wait again for another set because your delivery team damaged them? Worst place EVER. Another gentleman walked out screaming before me. Hoping corporate office can assist, and maybe review current Manager and Finance Team at this location. It is difficult to stay composed hearing their lies through the process I will update on my experience with corporate .

We ordered a power recliner sofa and two chairs over 12 weeks ago. They still have no idea when they will be in. The "Manager " of the Wind Gap store who refused to give her name wouldn't even give us a discount. Had to call a customer service line to get any help. They ask why the "Manager " wouldn't issue a discount??? They said they will send us a discount in our email. We'll see if that or our furniture ever arrive. I would never buy anything from them again! Terrible customer service from the Wind...

Avoid Ashley HomeStore Like the Plague!

If I could give Ashley HomeStore negative stars, I would. Our purchase of an outdoor patio set and fire pit has been a complete disaster. The fire pit is defective and doesn't work at all. You'd think a reputable company would offer a quick replacement or refund, but no. Instead, they've made my wife jump through endless hoops to get what we rightfully deserve.

Before buying, we asked numerous questions about the refund policy, especially if something didn't fit our deck. The store Manager, Derek, assured us we could return anything we weren't satisfied with—an outright lie.

For three agonizing weeks, we've been in a maddening back-and-forth with several Ashley reps and are nowhere near getting the promised refund. Their customer service is beyond abysmal—it's a disgrace. Representatives give conflicting information and show zero initiative or responsibility.

To make matters worse, Derek refused to provide his supervisor's contact info, showing a complete lack of accountability. Given this appalling treatment, I am seriously considering seeking legal representation.

I hope the district manager or owner sees this review because I will continue to write about this until this matter is resolved. This horrendous experience has left us deeply regretting ever setting foot in Ashley HomeStore. Save yourself the frustration and take your business elsewhere. Ashley HomeStore does not deserve your...