Wind Gap Chevrolet — Local services in Wind Gap

My wife scheduled an appointment back in September 2022 for November 8, 2022. The request was for an inspection, oil change, tire rotation, and break pads. Upon arrival, all work was confirmed except the break pads. She mentioned that was a part of the work requested and handed over the key.

Later, she was approached about the break pads. Was reported that they were not necessary at this time but the rotors needed some work to remove dings and some issues. She was given the pricing, but not how much time it would take for the job to be completed.

She mentioned to the representative that her husband (a large machine mechanic) insisted that break pads needed to be replaced and not the rotors corrected at this moment. The service technician repeated that she didn’t need pads and again repeated the request for rotors. A mechanic myself, I really feel like they talked her into this because she’s a “woman” and wouldn’t know otherwise. And, on top of it, I feel like they weren’t prepared to have the break pads in stock. It wasn’t included as an item request in September when checking in her car. And the rotors being “cleaned up” by a machine is an old fashioned technique. Replacing the rotors is a normal procedure. I believe she was “talked” into something because the breaks were not in stock - you were not prepared for this previously scheduled appointment.

Additionally, after going back and forth about the break pads and rotors, she was shown a list of additional fluids to be replaced. She drives a lot right now with aging family issues, and just wanted to be safe in her car. Understand, that her head was still swimming with the conflict information between me (husband) and the service technician. It was a quick conversation and she just went with along the request. Again, not given the timeframe for job completion and not enough time to read the pricing (while mentally dealing with the fact that her original request for break pads was an an eliminated job).

She witnessed 2 other people receive verbal cost estimates (not just given a paper) by a female service representative and they also had a time frame for the job to be complete. They were also told, these options are recommended, you can consider and complete at a different time. My wife said she was originally told they were recommended fluid options, but wasn’t told that it’s not urgent and could be completed at a later time. She should have been given an estimated time of the job and verbal quote of cost.

A time review: she got there at 10:21 am. And had to ask around 1:30 pm for an estimated time for the job to be complete as she had another medical appointment scheduled for 4 PM and was getting nervous about making that appointment. So work had to be cut out (the freebies) in order to finish up the job by 2:30 pm. She wasn’t a priority as somebody who scheduled this appointment in advance and as somebody who was going to wait for the job to be done.

Checking out at $1200 was quite a shock. Communication was weak. I feel she was taken advantage as a woman. And I will take care of her car in the future. You will not have our business again. And it’s just one family, not a big threat. But maybe if others see this review (which we will post), they will be a little hesitant to use Wind Gap C&B’s service...

I own a 2018 Chevy Equinox that recently started having electrical issues when I would come to a stop at a light or stop sign. This vehicle comes with an Auto Stop feature which turns off the engine while at a complete stop. The symptoms that I noticed were intermittent electrical reboot to which it would take about 5 to 8 seconds to come back up and I was able to drive again. You can see how this could be annoying at a traffic light where other motorists are behind you.

I contacted the Wind Gap Chevy dealership and explained my problem with them to which the representative said to drop it off and they could look at it. After looking at my vehicle the customer service representative explained that there was a ground shortage recognized by computer. She explained that this could just be corrosion on a contact point but told me that it would cost $300 to fix it. Given this was not an immediate need or an emergency, I declined the service as 1) I couldn't see paying $300 for that remedy and 2) the auto stop can be bypassed. The customer service representative said no problem and that I could pick up my vehicle at my earliest convenience.

Upon picking up my car, I was presented with a bill of $84.74. When I inquired about the charge, I was told this was a diagnostic fee. I explained to the representative at the window that I declined the service and did not understand. She then got another individual to try and explain why this charge was there. I felt talked down to like I was an idiot for not knowing there was a diagnostic fee. Without trying to cause a bigger scene, I paid the $84.74 and left. Ultimately, I will not be doing business with this dealership again.

My biggest complaint out of all of this was, this dealership could have been forthcoming about their services and fees prior to dropping off this vehicle. "We'll look at it" and "computer says ground shortage which could be due to corrosion" hardly constitutes as an $84.74 diagnostic. Had I known I would be paying for this diagnostic, I would have asked the customer representative to tell me exactly which wire(s) had a bad ground connection. Most likely, I would not have brought it in at all. In a nutshell, this dealerships communication is very poor in my experience. A customer should be well aware of fees well before picking up their vehicle and not be surprised at the window. I left feeling taken advantage of. If anything, this was an $84.74...

We ordered a new Chevy Suburban in December of 2022. We paid $1000 deposit and were told 4-6 months. We always buy local if we can and thought this we be great having a dealer 4 miles away just like the Bangor Dodge dealer that we have been a customer with for well over 30 years for our pickups. We were supposed to get build details when ever they were available.We received exactly 3 emails during 10 months. When we did receive a an email, it was always the same thing to try to get us to take a vehicle with less equipment then what we be ordered. Before we ordered this vehicle, I specifically asked the salesman, Dylan Gray if they had enough allocation for a suburban at that small dealership. Dylan assured me that this won’t be a problem ordering with them. This was a $80k truck and had specific equipment we wanted that’s why it was ordered. Well needless to say today October 10, 2023. We received the deposit check for WindGap Chevy because they could not produce a suburban for us in TEN MONTHS.In fact they never even had the order approved from the factory. So my advice is they might be great if they got something on the lot, but they don’t have the allocation to get you what you want with a new vehicle. We wasted 10 months of our time with a small dealership and never even got a built from the factory. We learned a giant lesson…local is only good if you can produce. WindGap Chevy can not. Dylan Gray was the worst salesman we have purchased with in 50 years of buying vehicles. Ten months of waiting the only thing he tried to do is to get us to settle for a vehicle that we didn’t want. He did that simply because he couldn’t get the vehicle that we wanted it. At the end of our conversation last week he asked me what I wanted him to do? Go out to the factory and build it myself? I’ve never been treated like that when buying a new truck.I have also never had to call two times to Chevy Corporate to find out details on a Dealership order. I buy a new Dodge truck every 2 to 3 years so I know the buying process it’s nothing new to me. Save your new truck order and your hard earned cash for a dealer that has the allocation to get it for you and a salesman that wants to sell you one…WindGap Chevy can’t. I HAD TO POST AGAIN SEEMS THIS REVIEW...