Ace Hardware of Butler — Local services in Butler Township

I wish I could give them more than five stars.... Well, I guess by giving them a good review is a way of giving them more props so to speak. Anyways, the customer service was outstanding... They went beyond 100%. For example: there were flowers for sale outside, your choices were a bundle of four for $2.99 so we bought two of those instead of the other choice which was one round pot with one red flower each potted flower cost $4.99, well when we got home my mother realized the gentleman that rung us up put in the wrong code and charged us for the round potted plant... So, my mother simply called the store told the manager what had happened, and the money was returned to my mother's card. So they could have made us come up there and proved that we bought the square container that had four separate but combined as a group flowers to the store with the receipt etc. Which would have been a pain because we had already potted them so I'm potting them would have been a bit of a pain in the bum so to speak and not good for the plants/flowers... Not only did they trust us, our word, but they also gave us no hassle. The customer service in the store was awesome! They didn't just tell us what aisle what we were looking for was in the customer service rep. Actually walked us to the area / aisle and ask us exactly what we were looking for?.. for some people, customers that might seem just a simple gesture, but to me as well as my mother were able to find exactly what we needed instead of searching around and maybe overlooking it? Point is, the Ace hardware store we went to was a very pleasant experience we were in and out thanks to the customer service being much more than...

The location is great, and usually has what I need. I also like that its locally owned. It is pricy compared to other stores on small items but expected for the convenience. However, I can not stand the way the employees interact with the customers. You are asked if they can help the second you walk through the door. Not bad, but 15 feet later you are asked again, and don't worry if you forgot about the second employee that asked what your there for and if they can help 30 seconds ago there will be a 3rd and on special occasions a 4th. I've tolerated it to this point but just can't bring myself to go back anymore. There is being helpful and then there is too much and making your customers feel like like they are not welcome. I will keep driving, not worth saving 20 minutes and I will save money to boot! Giving one star because the bad far...

I had a good experience at ace hardware of butler. Everyone was very friendly and polite. I was treated liked my business mattered to them. They didn't have what I needed bit I understand that different stores sell different products. It was not a problem for me not finding what I needed. I would definitely go back and shop if I was in the area and needed something from the hardware store. I would also like to apologize to the owner Cameron Boadamer for making him think I had a bad experience which I Did Not have. I got preoccupied with the task I have at hand and didn't write a review. I also want to thank Cameron Bodamer for his very prompt and apologetic response to my rating. Sorry again Cameron Bodamer. Hope your business is going well and you are having...