Cricket Wireless Authorized Retailer — Local services in Butler

04/26/2024. I would strongly recommend going to another cricket dealer for your purchases. I've been with cricket wireless for the better part of 15 years and up to this point had 0 issues. My son and wife went in to purchase a new phone for my son. They were waited on by David H. Who happens to be the manager for all or most of the Premier Wireless Inc. retail stores. Upon completion of the transaction, soon and wife were offered a protection plan that David H. Told them that the first months coverage was built into the price of the phone( again I've been with cricket for about 15 years) and never had this be the case. David H. Proceeded to add the protection plan to my account after being declined my both my wife and my son which resulted in a recurring $11 charge to my account. Fast forward to this morning I went to the store to rectify this and was met with with nothing but the unwillingness to rectify this. The sales tactic that was used is called "cramming" which as far as I can tell from the FCC website is illegal. I called cricket customer care and had this whole thing taken care of in 5 minutes ( and is the reason I'm still with cricket wireless). This is a deceptive action that David H. Willingly participated in to take advantage of my wife and son. If they did this to my family, how many other people have they done this to. BUYER BEWARE. I wish Greg was still there, he would have never done something like...

Hello! I want to share our experience at your Butler location. Our sales rep was Anthony. I actually called around at different locations to feel the vibe to determine what location we'll be visiting. Chris in Kittanning (our closest) was the WORSE. He talked over me, wasn't listening what we were interesting in, and he also said, I have to go, you'll have to come in, this place is just flooding with people! Anthony was the complete opposite. He genuinely wanted to help us out of the Straight Talk nightmare we been dealing with. He was extremely informative, trusting, professional, honest, and patient. I wish you had an Anthony at Kittanning! If I need assistance 💯 I will drive to Butler to see Anthony. As new customers, thank you for taking care of us from beginning to end! 10/10 We're excited about our...

I've been a customer for several years & needed a new phone. I went to one location & walked out due the the rude employee but luckily my boyfriend suggested we go to the cricket store in Butler. It was the best discission! Greg at the Butler location was extremely helpful, so nice & answered all my questions even though he was the only one working and there were other customers waiting! I got the phone I wanted, had knowledge how it worked & he had it together and ready to use by the time he was done ringing me up.I wasn't rushed or talked into a product I didn't want like the other store was trying to do & had done in the past! Great phone! Great customer service! Will be a Cricket Butler location customer for life! Thank you...