Spectrum Store — Local services in Cadillac

This review is more about the service equipment than the actual location or the good folks that work there. PLEASE NOTE: if you do a self installation, YOU WILL BE GIVEN PREVIOUSLY USED EQUIPMENT, PERIOD!!! After grilling the local help, was given the information. Don't fight it, just the way it is. I don't know about you, that rubs me the wrong way, but what can you do? So, I am paying the monthly service fees, which are reasonable, but you treat me like a second class citizen because why? That's like going to buy a new car, paying the amount then later discovering the car was previously owned. Now, after my 4th cable box in 3 months, the fine folks at Spectrum are sending out a tech tomorrow to fix the problems. Guess what, bad equipment. So, let me get this straight. Spectrum punishes their customer base and forces the self installation with used equipment. You need to drive the round trip to exchange 3 times, then, finally, send someone out with something that works... That, by definition is bad business practice. We were considering switching from Frontier over to Spectrum with our place in...

Ok, so I've had spectrum for probably 10 years at least. I've got about the lowest price package you can get! When I first started with them, I was paying around $80 a month, and realized at the time, after 2 years it would go up!!! That my friend's is an understatement!!! Oh, this is for internet also! I am now paying $194 a month!!! Approx $65 for internet (which by the way, half the time is out) and the rest is for tv, that I barely watch about 4 channels! Now, not sure how many times I have called and asked; so, you give all these deals to new customers but, why do I never See anything for a long time, loyal customer! Never in all them years have I missed a payment! Today, I am having the tv service shut off!! Unhappily I will have to keep the internet & Wifi!!! Very disappointed in they're disrespect for the loyal people out there! If you plan on going with them, be careful, the bill just keeps going up! Last month mine was $178,,,this month, $191??? No explanation!!! Good luck! I have net-flix so...

Service is rarely if ever as fast as they claim it to be, usually usable but slow. Outages happen at least once every week or two, sometimes for a few hours sometimes for a day (Refunds are not given for time lost). Most outages require me to reset my router and wifi before allowing me access to the internet which would be ok if they actually called to tell you when it was working again, which of course they do not (although it is a service they claim to offer when you call). Customer service generally consists of "You should reset your router. Oh, that didnt work then we an outage in your area.... Ya, thats it. Try again later". If there were more options i would drop Charter in an instant. Quite possibly the worst company I have had the misfortune of having to do...