Metro by T-Mobile — Local services in Calumet Township

If you're not a customer, you cannot reach Metro PCS to ask a question. My daughter's phone, which I pay for every month, is suspended; I forgot to pay the bill. ( I work 2nd shift) I've been sick for the last 3 days and the bill was due on the day I was sick. I called my local Metro PCS store and told the lady that when she signed me up, she assigned me a number and a phone, which I do not have. The Lady never returned to the phone. There's only one Metro PCS worker in this location store. So, I have to go out in the cold sick just to reach customer serv I call the customer rep in March of 2025 to let them know as well. Again I've forgotten, I live a busy lifestyle, fighting demons every day. My bill is only 45 dollars, I am NOT paying for a phone or the service I do not have. I applied for an extension and was granted but I am still unable to reach a customer service agent. I am so glad that I do not have this company no more.

So, I'll have to go out in the cold weather...

The gentleman is always unprofessional and makes up any excuse to close earlier than the posted closing times. Also I’ve been there numerous times in which they wouldn’t take my payments if I didn’t have exact change or stating that he’s only accepting debit card payments. Btw this happened to me last night at 5:45 in which I walked approximately 20 minutes to the store with my payment in cash all to be turned around because of the only debit...

This is probably my favorite location. Both times that I had to come here, I got my phone issues taken care of immediately. Both Jackie & Crystal are very helpful. The store actually had a case in stock that I needed. The other locations didn't seem to carry S8...