Mobile Kangaroo - Apple Authorized Service Provider — Local services in Camarillo

I went to the store at 9:30am (when they open) to get my screen replaced and my husband’s screen replaced. The man working there said he could fix both screens in an hour and a half. The business phone rang within 15 min of us being there and the man took the phone call and helped that customer for over 10 minutes instead of getting started on our phones. Then another customer came in and started working on that computer instead of getting started on our phones. By 10:30am, the employee had not started on working on our phones, but took the payment of $350 for my husbands phone and $210 for my phone. My husband needed to get to work so he decided to take his phone to the mall to get the screen fixed. His phone was fixed at the mall within 15 min and cost $90. The man working at the store did give a refund of $350 for my husbands phone when we returned. My phone was not fixed until 1:00pm. The employee said he had to call another tech because my phone wouldn’t reconfigure once replacing the screen and after an hour figured out there was dust that needed to be cleaned and then it worked. I asked the employee if he would offer a discount since it took 3.5 hours to fix the screen on 1 phone instead of the quoted 1.5 hours for 2 phones. He said he couldn’t offer any discount or refund.

It was absolutely not worth the wait nor the money. Very...

Scammers ALERT. You bring it to Apple Store it’s a $5 fix, here it will become a $50 inspection plus $250 screen replacement. They pretend to talk on the back and have you waiting forever, guy with a back eyes lying to you in the face and tryna convince u order parts ahead and it will be near impossible to cancel order from them. No idea how this location still in business(guess too many Grammys here), misconducting unethical shandy repair business putting shame on the whole Plaza. Don’t understand how they got authorized by Apple, but it looks like a shady behind the door deal, strongly recommend a undercover investigate and bust up this group of scammers and put them on VC star. Never the less try not to go the Apple Store in Thousand Oaks, if they burned your battery during repair, they will force you to trade in the damaged phone so you won’t be able to sue them, speaking from personal...

I brought my iPhone in for repair and Joseph took care of everything. He was super friendly, explained what was going on with my phone in plain English, and made the whole process stress-free. What I really liked is that Mobile Kangaroo actually uses real Apple parts and does proper diagnostics, so you know the job’s being done right. Joseph had my phone fixed up quickly, and it honestly feels brand new again. You can tell he takes pride in his work, and the whole team here clearly values quality and reliability over cutting corners. The turnaround time was fast, and I felt like they genuinely cared about getting me back up and running as smoothly as possible. If you’re looking for a place that’s professional but also approachable, this is it. I’d definitely go back if I ever need another repair, and I’d recommend asking for Joseph—he really...