Van Gundy Diamonds — Local services in Camarillo

I have never gotten better customer service anywhere else. The gemstone in my wedding ring fell out and was lost. I called to set up an appointment for a consultation. I was heartbroken and extremely upset about my ring. My first appointment was with Aaron and he discussed my options with me without being pushy. He was compassionate and understanding of my situation. I left the store to discuss the options with my spouse. We wanted to be sure of all of our options to replace the stone for my wedding ring. After going to other jewelers, I felt the most comfortable with Van Gundy’s. I set up another appointment to discuss some other options for my ring. After the second appointment we decided to go with a different shaped diamond from my original stone which was a hard decision. The reason I felt the most comfortable is because they didn’t treat me like a customer, they treated me like family. They made my problems their problems. They educated me and they were honest with me from the start. They were not demeaning while educating me. They were personable and professional.

We ended up changing the setting and upgrading to the most beautiful diamond and the best part was it wasn’t outrageously priced like the other jewelers I had been to. My ring came out better than my original setting and they were able to do it quickly. I stare at my ring constantly and when I do I don’t think about how awful it was to give up my original gemstone and setting. I think about how I chose the right jeweler to turn my terrible mishap into something beautiful. I would recommend this jeweler to my friends and family in...

I was looking for a specific Efva Attling necklace for my wife's 40th birthday gift and my local jeweler no longer had it and couldn't get it because the brand stopped distributing to N. America.

I actually found Van Gundy's website while searching for the collection name. Once I found my local jeweler couldn't get the necklace, I immediately contacted Van Gundy Diamonds.

The entire online experience was amazing. While I couldn't simply purchase the necklace from their site, the email communication was timely and when I called into the store to finalize the purchase, everything was already there for the sales associate to easily complete the order.

I highly recommend Van Gundy. Besides the online experience, the personal touch was simply unexpected: a personal note in the package and the email from Megan both hoping my wife enjoyed the necklace proves they believe in delighting their customers and made me feel like a local customer even if they are on the opposite coast.

I will definitely visit Van Gundy's website again when shopping for my wife...

I had a fantastic experience at Van Gundy Diamonds in Camarillo, working with Michele. She was knowledgeable, professional, and incredibly helpful in guiding me to the perfect gift for my wife. I came in with a concept of what I wanted, and Michel showed me multiple options that fit the idea, making the process simple and enjoyable.

What impressed me most was how responsive and quick they were. I wanted a pair of earrings with a specific type of backing that wasn’t in stock. Michel ordered the materials right away, and within just a few days, everything was ready for me to preview before assembly. The final piece was completed even faster than expected — ready within about 24 hours instead of the couple of days originally estimated.

The whole process was smooth, professional, and friendly from start to finish. I couldn’t be happier with the experience and highly recommend Van Gundy Diamonds. Five out...