The Andover Shop — Local services in Cambridge

The Sales manager (J) seems incapable of measuring for a vest at the Andover location. After being brutally rejected from applying to this store by the owners (TM and his father), I returned to get a vest made in Andover. Conveniently, the only try on they had was a 44 for shoulder measurement. This is one whole shoulder size up from me as I know all of my vest measurements. The owners probed me for my client list and a tailor for their Harvard Square location. I offered them a tailor and they still haven't called her after three months . Avoid this place at all costs. Money is only green to them if you have more than 100 million...

I called the Andover shop in Cambridge and spoke with Jacob Shields who went out of his way to try to track down a particular women's wool coat. He followed up tirelessly calling the wholesaler, figuring out the best size, and then tracking it down. Ultimately the coat i was looking for is no longer available but he even checked online with other stores in the area to see if he could find it. Over the top customer service. An exemplary employee at a...

As one addicted to traditional men's clothing, I've shopped an Andover/Cambridge for many years. The shop is tiny and cluttered and the employees and selections are quirky, but the place is a gem. More modern versions of the shop were once fairly plentiful, particularly in East Coast cities/towns. Most have disappeared because of changes in the economy and the move to more casual clothing styles. This...