Walgreens — Local services in Cambridge

I have been calling since Friday. Please get some help with the phone lines. They say thank you for calling Walgreens. Please hold. They never come back... This has happened 7 times already this morning. I am unable to view my prescriptions online for some reason.I am contemplating going to another pharmacy. I urge the staff to correct this behavior immediately.... Addendum: The problems continue after several weeks. I finally got through and they said everything will be ready by 3PM! When I got there, the clerk said the pharmacist will not fill my rx bc it was 3 days early. I called my insurance and they said it could be processed up to 4 days early each month considering it's PRN medication. I have been calling all morning, no answer. They put you on hold then hang up.. 6/22/24 My husband picked up my meds and ofc they forgot the most important medication. I called several times and spoke with them about this particular one. I do not believe this was a coincidence. They Intentionally did not give my husband my medication knowing I had already been a few days without it, I can have a seizure when I go to long not taking.. This pharmacy needs to have a supervisor over the pharmacist and workers. They act as if they can do whatever they want whether it's legal or not!!! I will be documenting and recording any further contact with this pharmacy!!! 5/12/2025 I was given a partial Rx on Friday, was told to pick up on Monday. I called to be sure it was ready and was told she would get it ready now I can pick up in 30 mins. My husband went to get it and was told it would not be ready until after 4 PM.. It's clear I'm documenting everything from this point on and recording all names. I spoke to (Hennessy) She said her tech told her they didn't tell me it was ready. So now I guess they are claiming I'm a liar. Mistakes are made to often here and there is no accountability whatsoever. This is very stressful to go through...

If I could do zero stars I would!! This is the worst pharmacy I’ve ever used in my life. They don’t reach out to you and let you know when your prescription is ready. I’ve stopped in three times in one week for a prescription that was put in days prior, and I was told that it was still being filled. I call back later since I haven’t heard anything and they tell me it’s already been filled and they can’t fill it again I would have to contact my doctor. I asked if they had my number on file, and they said yes, but gave no excuse on why they didn’t give me a call or send me a text message when I opt into texting for my prescriptions. The wait times are ridiculous and the customer service is terrible. Just completely shut the pharmacy down! The workers in the pharmacy show no care in the world. I will never return back to this pharmacy ever again. I would walk in and it’s like I would be invisible, No greeting or anything at all. I’ve literally watched an employee look at me in my face and start talking about taking out the trash instead of at least saying I would be right with you. The employee walked past multiple times, and was talking to someone else in the back without even letting them that there was someone upfront waiting. The last straw is when I called over the phone to check for my prescription and I was put on hold three different times, someone then picks up and asked me if I’ve already been helped. There’s no communication at...

Would give a zero if I could. In what will be my last interaction with them, system said 3 scripts were ready, after waiting in line for 30 minutes, they said they had nothing for me and that doctor denied my refills, a bold faced lie. Doctor sent scripts again. Next day, system said I had one of 3 ready and it would be $7ish. Called later, and system said 2 were ready and would be $320, last time they were $32. I called to speak with person to confirm they were ready and asked about price. They hadn't run them thru insurance (4th time this had happened). After they did, it was still twice what it had been previously. When I questioned it, they put me on hold and then manager got on the call since I had launched complaint with corporate. Proceeded to not apologize or take on responsibility for staff incompetence, instead trying to sign me up for texting system and assure me the increased price was correct. When I went to pick up scripts, manager came to window to again to tell me he'd included pricing analysis with script and that the high price was correct due to increased dose. Trying to maintain composure I paid snd left. When I got home, I compared what they gave me and what my script said and they TRIPLED my dosage!!! If I hadn't been on the ball and taken it, I could have had a...