Fulton Hardware — Local services in Canal Fulton

Called Bud, the store manager, regarding two purchases with which I was displeased. The cypress mulch blend I bought (4 bags @ $6 each for 2 cu ft) had been spread by my son-in-law before I realized there was more blend than cypress. He mumbled something about distribution chain issues but didn't even say he was sorry for my disappointment. I bought a Sylvania brand fluorescent bulb last year to replace one that was in the apartment when I move in 5 years prior. It was for a storage closet and I rarely need the light to get what I'm looking for so I would say it burned no more than 9 hours before it burned out. Again, his response was "they don't make things like they used to" without expressing any concern for my disappointment. According to the research I did, that bulb should have lasted 9000 hours. As a retired small business owner, I strongly advocate for buying local but I've been burned the last time by Fulton Hardware. I don't mind paying a little more but I expect the customer service to be far better from a...

We are from Cleveland area and decided to go camping. After we set up camper we noticed that a faucet was broken off so we searched and found Fulton Hardware. I’m here to tell you that excellent customer service is not dead! Even when my prickly hubby was refusing extra help they were kind and eventually he relented. My husband was so impressed he bought firewood from them. Even more he said just because they were so excellent he feels like coming back when he needs any hardware though we live an hour away!!! Top notch and shows that shopping small is...

Unlike some consumers, I am not looking to be entertained or coddled at the local hardware. These folks answer my questions. They always have what I need. They always walk me to aisle. And the added benefit of not having to deal with Lowe's or Depot is well worth any slightly higher price. I am a strong believer in supporting local business and this is a good, decent hometown hardware store. The next time you need anything from batteries and a bag of salt to the heavier stuff...give this local merchant a try and make up...