23 1/2 HR. Locksmith Security Co. — Local services in Canton

First thing to remember when dealing with a Locksmith Company is that probably 80% of their business is “Emergency” related items, so when calling them you may get someone who is hasty or flustered; which can be received as “rude” not making an excuse for “bad customer service” just saying everyone should try to understand that these guys deal with everyone else’s emergencies 23 ½ hours-a-day. The keys to success when dealing with these guys is to remember to ask the following questions:

How long will the job take (then you (the customer) can follow-up in the allotted time frame given by them (the locksmith)) What service will they be providing to you, and if something breaks or is not to the quality of work needed who is liable for said damage or lack of quality How much will said service cost, and as the customer ask for a detailed breakdown for their services provided so if you do not agree with something you can have the conversation before they come to you or perform the work If you are stranded and called them to come unlock your house or car understand that there will be a trip charge associated with this even if you some how get into your car or house before they arrive. Because while they were headed to you they were losing money by not going to other customers. You as the customer should ask what this trip will cost you prior to having them head your way.

You as the customer should ask these questions and if you do not get responses you like or agree with then go somewhere else, or get them to agree to reasonable responses to these questions, so before any work or services are provided everyone is on the same page. Again these guys are in “emergency” service mode all day and may need some help from you to establish a guideline for the services you require.

In my experience with this locksmith I failed to ask these questions and establish clear expectations for them and myself, so I had a not so great initial reaction to their business practices. After chatting with the owner and getting quality service for the re-keying of my cylinder lock to my classic car I had to take a step back and re-evaluate the situation; Thus coming to the aforementioned conclusion on what I deem as the correct way to conduct business with this shop. Also if the manner in which you are spoken to does not sit well with you then speak back to them in a similar manner; again this is a business transaction for their services and your money. If you feel you were cheated or did not receive quality work then you should discuss that with the business owner and come to an agreement on how to move forward.

I personally will continue to take my business to this shop because they are convenient, provided quality work for a reasonable price, and a local...

After checking with dealer to purchase and cut an emergency door key for a 2017 chevy, cost would be 54$. Thought I would stop in and give these guys a shot. 3 guys in the store, went in and asked if they could cut an emergency door key for 2017 Chevy using V.I.N. only to get the codes. First guy sitting behind desk said "no". Second guy behind counter asked what year it was and what type of key. Before I could answer, 3rd guy stood up, told me they could, but asked if I had the car there. Told him no, but I had registration, insurance and drivers license. He told me I needed to have the car there in case he needed to make small adjustments. Then told me he had to cut one of his keys first because he didn't want to mess my key up. I asked him how much? He said 175$. I told him whoa, I'd just head up to the dealer who said they would order me one precut for 54$. He was astonished at the dealer price an said that's not usually the case, they are always cheaper than the dealer. I thanked them and as I was walking out the door I heard the guy sitting at the desk tell the guy who was trying to tell me all the work he would have to do and charge me 175$, " good answer". I went up to the chevy dealer and told him what I needed, he got a copy of my registration, insurance and drivers license and he went in the back with my key blank and cut it for no charge. Took it back to the car, worked perfect. Here you have a locksmith telling you they may have to do some small changes and fixes to a key that is cut on a computerized digitally coded precision CNC machine. Hey,it's a private business, charge and treat your customers as you like, but I'm just giving possible customers a heads up about these guys before you waste your time...

I had pre programmed transponder keys (from a PCM exchange) that I needed cut to match my original key. I was reluctant to take them to a locksmith, thinking the price would be too high, as it it a specialized field. After having no luck elsewhere, I called 23 1/2 HR. Locksmith Security Co. to check their price. It was around 7pm and the person that answered the phone was very pleasant and informed me that it would be no problem to cut them, just to bring them by the shop between 9am and 1pm. He wasn't in a place to be able to look up the price but was sure it wouldn't be that expensive. I had to send my daughter, as I was at work, and she said it was a very pleasant experience. She said he was very friendly and cut the keys in no time. The charge for cutting the keys? $6.00 each, which was a lot less than I was expecting as my previous statement implied. Needless to say I was way off on my estimation and you can be sure I will recommend them to anyone that is in need of their service(s), as well as call upon them again for any future needs that I may have. I just wish my daughter could remember his name, so I could give him a personal shoutout. Thank...