Salty Mule — Restaurant in Canton

I’m giving 2 stars because of the recent experience I had here with takeout service. I will say the food is very flavorful and decently priced and that I’ve never had an issue with service until this visit. I called to place a carry out order at 7:40 (they close at 8:30 on Thursdays) I asked if it was too late to place an order. The girl who answered the phone went and checked and told me someone would be with me shortly. My husband and I decided to get in our car and head towards the restaurant while on hold. 8 min later someone picked up the phone and immediately hung up on me. I called back from my husbands phone and then just asked to place a to-go order and I was told okay someone would be with me soon. By this time 13 more min passed and I’m still on hold only now I’m actually standing at the restaurant bar waiting for any wait staff to acknowledge me and I’m still on the phone on HOLD! I had to approach a waitress who was already busy checking out one of her tables, for assistance. (No hostess was upfront either). Her name was Katie!!! She was very kind and helpful. As I explained to her that I was still on hold with them which she could see the phone number to the restaurant as I held it up, she was shocked that nobody had answered or come to help me yet. Another waitress overheard what I was telling Katie who at first seemed concerned that I was still on hold, so she asked the bartender for the bar phone to check to see if I was on hold, she looked at it and walked away. I assumed she saw that I was still on hold and would be understanding of why I was upset. Instead, she just walked away and ignored me and did not show 1 ounce of empathy or concern. From what I gathered, it was the bartenders job to answer the phone and take my order. Katie graciously took my order and apologized for the situation and said she would come get me at my car when the food was ready. Before I walked out, the bartender did come over and apologized and told me she was very busy and she couldn’t answer the phone but when I told her someone answered the phone and hung up on me and then I had to call back from my husbands phone, she said that wasn’t her. I understand that food service is a demanding job however, the lack of concern and their poor customer service blows my mind. I worked in the food business for 11 years and beverage business for 24 years and would never make a patron feel unwelcome. Katie was the only waitstaff who cared. Please give Katie and the chef some love if you go here but I’ll have second thought about coming back. I’m sorry, rudeness and lack of empathy is unacceptable. Poor customer service no motivation is bad for business. I try to eat and shop local but it’s hard to go back to places where you are made to feel unwelcome. Katie got my tip for helping me. Give her a raise or ask to be seated in Katie’s section if you go here. Again food is yummy… especially the Jr...

I rated this restaurant as a single star because of the drinks. Those were good! The rest of the stuff was horrible!

We were a party of 10 at the restaurant at 2 pm in the afternoon for an actual birthday! We picked that time as it was smack in the middle of the day with no Georgia Football playing so we knew that the place wouldn’t be busy. And, it wasn’t!

Out of the 10 of us, 5-of is we’re unhappy with our food to the point that we didn’t eat it! The other 5-ate some of it or even most of it.

Three of us had to return our food to the kitchen. Not once, but twice!

Two of us had the 4 oz. Filet with our shrimp or lobster. Both Filet steaks were rancid! Yes, as in “bad” or “spoiled” meat!! Yuck!!

Two of us had lobster that came to us fried instead of broiled as asked. Neither of us is allowed to eat fried foods for medical reasons. We returned these to the server and in about 3-minutes we were brought out new lobsters. Or were we???? No, we were not!! They simply pulled off the breading and reserved us the same exact two lobsters!! These lobsters were greasy…still full of breading…and unable to be eaten by either of us!!

Finally, a member of our party went and spoke to the Manager about this. He apparently apologized and then said that he would “take care of it!”

When our bill came, three of the meals were removed from the bill. That was it!!

No Manager came to our table to talk to us about the food and/or apologize to anyone of us who were still at the table! He obviously didn’t care…

Oh, and did I forget to mention that our Server seemed to hate waiting on us! She had a sour personality. Acted like we were inconveniencing her by our being there. And was very inattentive to the point that we started to get up to get what we needed (condiments and all) ourself! But yes, we still tipped her well in spite of the “bad” service that we received!

Bottom line to this review…2-steaks, both rancid! 2-lobsters, both unbeatable! 1-Fettuccine, no flavor at all! 1-Chicken Sandwich, no flavor at all. 2-Seafood platters, so greasy that one person at the table had to go buy dinner elsewhere to push that through his system as it made him feel so sick! 4-people leaving the restaurant without having eaten at all, and now having to go elsewhere. Not good food! Absolutely not good service! My recommendation…be like my family and NEVER go there either for the first time, or like us, again!!!!

But again, the drinks were wonderful from the bar and because of that I can give them the single star on...

I went to the salty mule for lunch, after hearing great reviews. I arrived casually, and was greeted and seated promptly. My waitress arrived quickly and was courteous.

I explained that this was my first time, and she offered several suggestions. I ended up settling on one of their double smash burgers - and added bacon. I was surprised to see Gouda cheese as an option, so I opted for that. I'm a meat and cheese kinda guy and I deliberately explained to my waitress that I would like only meat and Gouda cheese, plus the bacon.

My food arrived in a reasonable amount of time, and the presentation was acceptable for the price point... Except my burger had cheddar cheese instead of the Gouda that I had asked for. I'm the kind of person that doesn't mind a switch up most of the time, and decided today wasn't the day I'd get Gouda on my burger. No worries.

I tried my fries first and they were fine. Nothing remarkable, just fresh fries. Then I tried my burger. The first bite left an odd taste in my mouth that I noticed right away. I gulped my tea to get the bite down, and started on my second bite.

At this point, my waitress was just stopping in to check on my food, and my second bite was a dead give away. I flipped my burger and pulled off the bottom bun. My burger had mustard on it... But not just mustard as in, 'we made a mistake,' and I was given the wrong burger. The mustard had clearly been wiped off of the burger patty and a new bun and been used. The mustard was only visible in the crevices of the beef.

Now I'm not a really picky easter, but I like my food the way I order it... And... Mustard ranks right up there with pickles on my list of acceptable foods to eat (gah!!!).

In fairness the waitress witnessed my displeasure and immediately offered to remake the burger. However, I had to decline because I simply did not have the time to wait for my food to be remade - I was on my lunch break.

All in all, this seems like it could have been a minor deal, but I can't get past the fact that these guys thought it would be acceptable to wipe the mustard off my burger and serve it to me anyways.

Needles to say, I won't be returning after this experience. Best of luck to all the other repeat customers - I'm glad service was...