Verizon — Local services in Canton

I have always said that going to switch out cell phones is akin to going to the dentist. Painful. After today, I take it back. I decided today was the day I'm going to take advantage of the great discounts being offered and get myself ready for 5G, for whenever we have it in our area. I got the luck of the draw with Adrienne assisting me. She knows everything there is to know about any question I asked. And when I say luck of the draw, I mean I felt very fortunate. She is the store manager and she knows all there is to know about plans, phones, phone usage, everything. She will work with the customer as long as it takes to have all their questions answered and for the customer to understand what they are buying. She makes sure every discount available is applied to help save money on this costly monthly bill. She told me that my phone would be exactly like my old phone, as far as the installed apps, my contacts, my texts, photos, etc. I had some issues with my last exchange, so I told her I didn't really believe that. She proved me wrong. There is new software that they are using to make the change a breeze. Two hours plus last time was about 20-25 minutes this time for my switch. She stuck with me as I hurriedly verified my new phone and told me I could have as much time as necessary before she wiped my old phone to make sure all is well. My first contact regarding my current phone change was a couple days ago and Hayley was wonderful at answering all the questions I had as well. She changed my phone plan on the spot to instantly save me money from an old plan (quite a bit of money), making room for the costs of my new phone. I'm glad I took advantage of these steep discounts when I did and I'm really happy with the encounters with staff I experienced. ...

I deal with Caleb almost every month now,I pay my phone bill earlier because of my busy schedule. He’s very nice and very polite.

Today was a new girl. She really was helpful with me paying my bill. This new girl Destiny did an excellent job at helping me pay my bill early . I love the new renovations of the store. Excellent service. All the employees are nice ,understanding and very knowledgeable about the products and services.

Caleb always does a wonderful job helping me pay my bill. Today he let me know about the credits that I have . He’s very informative and I feel comfortable dealing with him on matters with my phone. Yesterday was a new girl named Alexis and she did a very good job at helping me pay my bill, .very great service here.

Caleb is always helpful whenever I see him.

This new young man was very nice and personable . Isaac was attentive and helped me as I paid my phone bill early .

The second encounter with Issac and he’s a very nice young man who answers every question that I have and makes me comfortable with my payment options. Today I paid in cash and it was a great decision since my phone bill isn’t due to the 19th and I’ll be be in Chicago for two weeks. So thanks to him for always helping me pay my phone bill early and stress free .

I like the flexible way they I could pay my phone bill a month earlier since I travel sooooo much. I don’t like the fact that I have to use the mobile app to get the $10.00 credit off on my phone bill. I don’t use all these apps because I don’t like clogging up my phone and I hate all the damn passcodes to make up and remember . She did a good job...

Daniel at The Verizon Store in Canton, IL is a genius! My new 13Pro I Phone seemingly died. No one, including Apple Care could revive it. A replacement was ordered. It was not mentioned that the iPhone needed to be disabled! After nine days, I called to find out why the replacement had not been delivered. Daniel kindly asked me to come into the Verizon store so he could disable the iPhone! He picked up my “dead” phone and turned it on! Like magic, believe me! Nothing I had been told to do, or had been done had worked! Daniel picked it up and fixed it!!!!!!! After nine days and several hours on the phone with Verizon and Apple, Daniel came though! I am very...