U.S. Customs and Border Protection - Cape Canaveral — Local services in Cape Canaveral

While I understand the purpose of border control and that it is their right to randomly or otherwise search and detain anyone as they see fit, some simple help and an explanation of what it going on would be nice. We had to wait hours outside of Port Canaveral while one of our party members was detained. We had no idea what was going on or how long it would take, and everyone was very rude and refused to even give us a rough idea of how long it would take. When you have two young children sitting in a van on a 90degree+ day, and are waiting to begin a 15 hour drive home, some simple explanation of roughly how long we should expect to wait without rude employees...

i have high anxiety so i shake and sweat alot, even more so when its 80 degress and im one person with 2 arms carrying 3 bags. this was enough to make the agents feel i was suspicious detain me and rummage through my things and treat me like a criminal. nothing was found because there was no crime or issue other then me having a medical condition that they made worse. after the criminal treatment no Apology no nothing just your...

Three ' regular line' custom agents to handle debarkation for 4000 people. Took more than 2 hours to exit the port. This impacts not only those leaving the cruise, but also the embarkation process as well. There was no global entry access as well. We will definitely reconsider sailing from Port Canaveral in the future. Whoever is in charge of this process should...