Express — Local services in Carlsbad

I got really terrible customer experience in this store. I bought few things over here. Everything was good (except some minor issues with unpleasant, sad cashier but its ok everybody have bad day) until I get back home (I live 1 hour away from that store) and realize that cashier forget to remove security lock from 2 pants that I bought. So I drive 1 hour back to the store asked for manager, explain her that her cashier make big mistake and that really destroyed my whole day. All I was waiting is understanding and apologize. She said well sometime it happens, sorry I have another customer, buy. By the way that cashier didnt even try to talk to me and it was not many customers that time. I was working in customer service for few years and Im customer in different places but I never faced that unprofessional and terrible attitude to me. Feel really bad about that I hope some high lvl person will look to this comment and make some right decision about that. Here is some information for that person: my purchase was made at 13:33:34 12/11/2016. Cashier name: Tiffany. Store # 305. Invoice #8900. Unfortunately I forget to ask managers name. Also another cashier that fixed issue with security locks was really nice and much better than manager. Hope she will replace that manager in the future. And for other customers if you really like express clothes try to...

DONT SHOP AT THIS EXPRESS STORE! I love the brand but the workers at this store is rudeeeee! I tried to return a suit today and I had the receipt and its within the allowed days! Yet the lady working there was extremely rude and did not assist at all!!!! Never going to shop from Express again unless I get my full refund! This was today on Memorial Day around 5 PM when I visited the store! My advice to Express is to hire quality employees for good customer service otherwise, you will loose more loyal customers like me on...

Best customer service! This is my favorite Express location to shop at and it is truly a hidden gem. The employees are consistently friendly, welcoming, accommodating, and helpful! If they don’t have your size or color they offer to order it and ship to your home with free shipping. If you have a return they do not give you any attitude nor are ever pushy. Every transaction here as ALWAYS been quick,...