Mulloys Fine Jewelry — Local services in Carlsbad

Ok, this is the longest review I've ever written in my life, but after the amazing experience we had working with Mulloys, specifically Jeffery, it only feels right.

Over a year ago, while shopping at the Forum with my (then) boyfriend, we decided to "pop in" and look at the engagement rings at Mulloys. I was immediately blown away. I knew an engagement wasn't in the NEAR future, but I had fallen in love with a ring. Despite it being clear we were not looking to buy anytime soon, Jeffrey still patiently and kindly showed us all of the rings we wanted to see.

Over the next year, I would continue to drag my boyfriend into various jewelry stores: big-name ones, small ones, online ones, etc. I had started looking at a large Engagement ring company that I had seen all over social media. My boyfriend & I set up an appt to visit one of their brick & mortar stores in La Jolla. After seeing their rings online for so long, I was so excited to see them and try them on in real life.

It was one of the more underwhelming, cold experiences I had ever had in a retail store almost from the minute we walked in. After getting through two locked doors, The retail assistant showed us a display of CZ rings, mostly all round-shaped, that looked almost like play jewelry. As we sat down, we were given a corporate sales pitch, wherein we learned we would have to blindly purchase a diamond & setting online before we would ever see it in real life. What?! I was so disappointed and confused how this massive company with dazzling social media posts all over the place had such a bland real-life setup. I quickly jumped online to read reviews about people stuck in long holding periods to get help with their purchases while they were passed around by impersonal customer service members. I knew that this was not how picking an engagement ring should go.

A few months later, I went back into Mulloy's while shopping at the Forum and decided to try on "the ring" I had fallen in love with previously. IT WASN'T THERE!! I was so crushed! One of the lovely sales associates brought Jeffery out from the back to see if they had sold it. He found the ring had moved to their other retail location. Jeffrey immediately said he would place a transfer on the ring and have it brought over to this store so I could see it again. I didn't want him to go through the hassle, but he insisted it would be no problem.

Three days later, I stopped by, and there it was!! Trying it on again after having been to so many other stores completely solidified it: this was THE ring. I expressed hesitation over the price, and Jeffery assured me that if my boyfriend came back, he would do whatever he could to make him feel comfortable.

Well, ladies and gentlemen, after reading this review-turned-novel-diary-entry, I am thrilled to say this past Saturday, my (now) Fiancé Tyler got down on one knee and proposed with the ring of my dreams from Mulloy's. He later told me how incredible Jeffery had been throughout the purchasing process. He was never pushy, never salesy; he was just genuinely committed to getting this ring on the hand of someone who adored it.

Today I dropped it off to get it resized (sad day! lol), and I walked into what felt like a group of old friends. All of the wonderful associates who had dealt with me coming in and swooning over this ring for the past 18+ months were so excited for me. My gratitude for their customer service, patience, and genuine happiness is hard to express.

Thank you SO much, Jeffery, for literally helping my LIFE LONG engagement ring dreams come true! I will continue to recommend and send anyone I know to this company for as long as...

I would give this place zero stars if I could. Went in on a Saturday afternoon to look at engagement rings. At the time, there was another, older couple in the store, one associate was one the phone and the other was helping the other couple. We were completely ignored - not even a "we'll be right with you." After about 10 minutes the associate who was now off the phone asked, in a very annoyed tone, if we needed help. We said we were looking at rings and that I didn't know my size. She did help me figure that out. I asked to try on one of the rings and when I commented that I like the smaller stone (because I have small hands) she rolled her eyes and put the ring away. Then, as I was looking around the other cases she didn't even come with us to let me try anything on and instead went to join the other associate helping the other couple. As I was in front of one case, the other female customer came over and literally PUSHED ME OUT OF THE WAY because she thought I was interested in the ring they wanted to buy. WTF?! I was looking at some of the loose stones they had displayed and wanted to ask about customizing. When I looked up both associates were chatting and walking off into the back room. We left. This was the first store we went to look at engagement rings and it was so disappointing. In hindsight, we should have read the other reviews here. Wearing jeans and jackets shouldn't exclude us from service. Your store is in a mall next to Talbots - get...

I love Mulloy's Fine Jewelry. The owner Phil, and everyone in the store, are incredibly kind, courteous and knowledgeable. I purchased my engagement ring from them and with their guidance, I was able to get my fiancé the ring of her dreams. She loves showing off her ring and gets compliments daily. A few months later my fiancé and I ordered her wedding band, which they custom made to match the engagement ring. We live in Los Angeles and we were able to complete this process over the phone, without making the drive. Mulloy's Fine Jewelry made a potentially stressful situation (choosing a ring for your wife) seamless and simple.

The day before my wedding I called on them again because I wanted to surprise my wife with earrings to wear during the wedding. Once again, they came through with flying colors. They helped me choose the perfect pair, which were delivered to my wife an hour before the ceremony. It helped make our day incredibly special. I would recommend allowing Mulloy's Fine Jewelry to help you with all your jewelry needs. I couldn't be happier with my experience with them.

Thank you...