Puhlman Flower Shoppe — Local services in Carnegie

We spent just over $600 on bouquets for a wedding and they came to us wilted, broken, poorly wrapped together (see below pics). For the money we paid, this feels quite thoughtless and low effort. To make things worse I have tried calling them several times (during their new weird business hours) and have left at least 1 message over a week ago. I haven't heard back at all.

The pictures posted show how they looked (this is day we got them). Pretty much all flowers were browned and quite dead looking. We had multiple bulbs fall off from just being picked up. The last photo with the comparison is the flowers we ended up using that we bought from costco. It literally would have saved us hundreds to not support this small business.

I would suggest you go elsewhere for your flowers.

*Edit - I was able to get a hold of the shop. Part of this is a small misunderstanding but I think it is still fair to blame the shop for bad practices and just generally being a pain to work with.

Our order included Bouquets, corsages, and boutonnieres. Fiance picked them up at 9am on a Saturday. Apparently the lighting in the shop is lacking and they looked fine in store but once we got home and saw them in normal lighting and when the bulbs fell off (not even an hour after handoff). This was the day before our wedding so we were deep in preparing as we did pretty much everything ourselves. My Fiance handled the flowers originally but asked me to handle getting the Bouquets fixed. Unfortunately, when the designer originally contacted my fiance, she used her personal number instead of the shop number, when I was told to handle it, I just went online and googled the shop for a number. So I never got a response from the shop phone since the store apparently closed at like 11 that day. Being pressed for time, we ended up just going to Costco like I mentioned above.

I was really hoping we could work something out, like maybe a partial refund or something. They gave us an inferior product and didnt get back to any of my messages. I had to call 4 or 5 times to actually get someone on the phone.

I think maybe in the future if you are giving out personal numbers, place it on a card with the order so its clear who to contact. Looking at other reviews this isn't the first time people haven't been able to get a hold of people at the shop after they were dissatisfied. I would think a business that deals with events would be a bit more on top of things (like everyone else we dealt with for our wedding).

I moved the review up from 1 to 2 because part of this was not their fault but their handling of it afterward was...

I was married a couple weeks ago, and had arrangements with Puhlman’s to have some meaningful artificial flowers (6 count) incorporated into my bouquet. I received the bouquet and was confused that it had not been made to my specifications, which we went over extensively in detail and was not complicated. I even tried to count my artificial flowers, but could only find five and the bouquet was so tight I couldn’t find the last one. My centerpiece artificial flowers were almost buried by the other flowers (only one was visible without digging), and now I see why.

As I’m discarding my dead flowers today, I can see that Puhlman’s lost one of my artificial flowers and attempted to hide the fact by burying them. I’m completely disgusted with the lack of honesty. I will never use you again and will strongly recommend against you in the future. How DARE you, seriously!

Edit: Yeah right, like it’ll be there five weeks after the fact. Nope, not buying this story. I counted the flowers the moment I opened them. The silk, since buried, would have fallen into the bouquet (even though it couldn’t, because once again no top room as it would have been buried). On top of that, not only did you complain about the cost of my extremely basic flowers, you stood me up for our follow-up the next day (even though you said “anytime”) for 2 hours. Then you continued to ignore me for 15 minutes while you took a different appointment. The first time we were there during your business hours your sign said “open” and your doors were locked with lights off. Fool me once, shame on you.

Edit 2: Thank you for owning your mistake. I received the missing bud today with a handwritten note apologizing for the oversight. I hope you understand why I won’t be back, but I do respect that you took...

To say I’m impressed with Puhlman’s Flower Shoppe is an understatement!!

I chose to order Mother’s Day flowers from here because they are local to my son and daughter in law. I have never been here nor have I ever ordered from them.

I’m saying this because I’ve had some “interesting” experiences with other florists and wasn’t sure what to expect this time around.

I tried to call them to place my order but my call went to voicemail. I visited their website and discovered I could place my order online.

Their online order form was extremely user friendly and allowed me to include special instructions and notes.

I chose the “Designer’s Choice” bouquet and stated the favorite colors of the recipient was orange and green. Again, I was skeptical about what the arrangement would look like because I wasn’t able to verbally describe what I had in mind.

The arrangement was absolutely, 100% beautiful!! There were different types of all orange flowers with beautiful greenery to complement it all.

The order was delivered on the day I requested. The delivery person followed the delivery instructions perfectly by leaving the flowers at the back door in the event there was nobody at home.

My daughter in law LOVES the flowers!!

THANK YOU for helping make this Mother’s Day that more special for her and for putting my skepticism to rest!

Job well...