5.11 — Local services in Carson

My buddy bought me a pair of boots from this store, but he bought me the wrong size, I called ahead to ask if I could just exchange my size 12 boots to a size 13. I told them my buddy couldn't find the receipt or the gift receipt they printed out for him just in case something like this would happen. The store clerks were understanding of the situation and told me if I hadn't used them, then I could bring them in to exchange it for a bigger size, which I did. I appreciate businesses like these because they know their product and the brand sells itself. Some stores would not have you jumping through several hoops of fire or have you bring your buddy to the store so that he can slide all 15 of his credit and debit cards on the checkout machine to see which one he had used to make the purchase, when he used cash. Thanks 5.11 Tactical fir being tactful in just simply doing good business and exchanging my boots for a bigger size. Kudos to your staff...

Have to give credit where credit is due. Went in store to purchase a pair of boots, like I have for the last 8 years. Only this time the store did not have my size but I was able to buy and have them delivered to my home which is great. A week went by and no boots, checked email and there wasn’t a tracking number. I called the store and was instructed to call their help center. The help center was able to figure out the issue and contacted the store and the store contacted me and notified me that same day that they are going to next day deliver my boots. Issued was resolved in less than 10 minutes and received my boots. Thank you Johnson (help center) and Jason (store employee) hope I got their...

Huge shoutout to Carlos, Dharvie, and Justin at 5.11 Tactical! I had an online order that customer service assured me could be returned in-store, not realizing it would impact the store’s sales. Despite this, these three went above and beyond to process my large return with professionalism and exceptional service. Their dedication has earned my business—I'll be shopping in-store from now on! Unfortunately, online customer service was no help, but the in-store team more than made up for...