Hotel Liquidation Warehouse — Local services in Casselberry

Horrible horrible customer service. The rudest employee I have ever encountered. He acted like he didn’t want us even in the store. He answered questions with more questions, and was zero helpful. When we selected some items we wanted to purchase we asked him if we just go through the items and select the ones we want and he said “yea”. So went over and began restacking the scratched and filthy chairs to the side to get to the cleaner ones in the back of the row and he came over to us to say “I can’t get all those out for you to go through.” I immediately said “you are not. We are”. As he hadn’t offered to help AT ALL with ANYTHING. I advised him we were going to stack them all up neatly like they were that we just wanted the cleaner ones in the back. He said “they are 19.99 for a reason.” At that point I said “because this place is so neat?” The entire store is just piles of furniture stacked on top of each other like junk piles. Needless to say we walked out, and they lost over 300.00 sale from us today (plus delivery) and probably more in the future as we refurbish used furniture for resale. I would NEVER buy from this place or recommend to anyone else. If I could give ZERO stars, I would. You are better off going to goodwill or...

For what they are, this place is great. This place gets furniture from hotels and resorts that are remodeling. Some of it is very nice and like new, and some of it is a little beaten up and scratched. It just depends on the item and what kind of life it's had at the hotel.

The prices are usually amazingly good, you can get a very nice couch for a hundred bucks even a sleeper couch, if you like the colors and styles that happen to be in stock that month. The furniture is usually quite heavy duty, plan to bring some strong backs and a truck to take your purchases out of the store. Or you can have them deliver to you for an additional delivery fee.

If you are looking to furnish an apartment quickly and cheaply, this place is a very good bet. If you are looking to furnish an Airbnb, some things here will work and be nice enough, and other things will be just a little to beaten up or not such a good fit for a b&b. On occasion you will get lucky and they will get some very nice stuff in from a higher end resort. If you are in the business where you furnish apartments or other spaces on a regular basis, then it's worth stopping by regularly to see what they have...

We had a great experience here! We went on a Sunday to look around (we were looking for a sleeper sofa for our spare bedroom/office so when guests came they could have a bed). The employee was VERY helpful and gave us a lot of information. We then returned that Friday and the owner Jerry was there. He showed us all around and was extremely personable. He helped us pick out what we liked (we ended buying a sleeper sofa, two throw pillows to match, and a GORGEOUS, HUGE painting of St. Augustine) We took the pillows and painting and had them deliver our couch. The owner even made sure to write "Pick nice!" And "Check Mattress!" and assured us he would make sure it was in good condition.. And it was! The delivery guys called when leaving the store and moved it in with ease (and we live in an apartment). They were friendly and we were happy to tip them! Very satisfied with our purchase & experience! Prices are great too! Don't always believe the bad reviews.. Some people you just can't...