Ross Dress for Less — Local services in Cedar City

I recently bought an all-white pajama set from Ross that I absolutely loved. Unfortunately, on my way home, I noticed black stains on the pants. Hoping to resolve the issue, I returned to the store to ask for an exchange. However, I couldn’t find the same set in my size, so I asked if I could get a discount instead of returning it.

The cashier was fantastic—she suggested a 10% discount and even offered to check with her manager to possibly approve more. Her effort and kindness were much appreciated.

However, the manager’s response was disappointing. She was rude and dismissive, insisting the stains would wash out and refusing to offer any discount because “it’s just dirty.” Her attitude was unprofessional and left me feeling frustrated, especially since I was trying to find a reasonable solution.

While I love shopping at Ross for their great products and deals, this experience left me questioning their approach to customer service. I hope they can improve how they handle situations like this...

I was harassed by the staff here for not wearing a mask. I was born with a breathing disorder that prevents me from breathing out of my nose. My only option for breathing is through my mouth. Not to mention I have really bad asthma and carry an inhaler at all times with me and my doctor wrote me a note exempting me stating I should NOT wear a mask due to health reasons. I tried telling the staff that, they didn't even care they were rude and unprofessional. I've come into this store several times showing my inhaler and they let me go and they just ask me that I social distance. I'm fine with that, but I am not okay with your staff getting in my face (Not social distancing, trying to force me to wear a mask that she had in her hand she was already touching)yelling at me and forcing me to leave. I won't be back to this store. That cashier and security guard need to...

The competence of the employees here today on the morning of 5/7 is beyond disappointing. It was 9:20, 20 minutes after opening and maybe 5 customers in the store, so they weren’t busy. After checking out and purchasing our items, my 4 year old needed to use the restroom. I asked if they could open the restroom and the gal at the registered called for someone to unlock it. We waited back there for about 10 minutes... if you have small children you know they don’t understand needing to “wait” when they need to go. I went back up to the front and said can you please send someone back to open the restroom... what the other employees were doing during this time is beyond me, the place was practically empty. After waiting again with no response, we left and my child had to pee in the parking lot. A gift for the terrible service,...