Pioneer Ace Hardware — Local services in Cedar Crest

Davis Hardware was GREAT Pioneer Ace Hardware SUX.

Since Davis Hardware sold out and became Pioneer Ace Hardware they are worse than other Ace Hardware stores.

Most of the items that Davis Hardware carried in stock are gone in favor of whatever some corporate moron determines they should carry that is lesser quality and higher profit.

The nuts, bolts, and other fasteners are junk from the great anonymous Chinese bolt company. They are constantly out of items and it takes forever for them to restock.

Their prices have increased dramatically. An item that is $3.79 @ Lowes is $5.99 @ Pioneer Ace Hardware. That is just price gouging.

You look up what you need on the ACE web site and it says they have it in the Cedar Crest store. You call the store, give them the part number, and ask if they have it. They don't go look but just punch it up the same web site you you're looking at and say YES WE HAVE IT.

You drive over there and they don't have it and they couldn't care less. Then the final insult... "I can order it for you". Why should I give them the business when they waste my time?

If you don't want to go look and see that you have the item then say that.

The most disappointing part of this is that no one corrected the inventory to reflect they DON"T have two in the store so more won't get ordered and they'll continue to do this to the next customer. Wonder how many more items the web site says they have that they don't?

Save your time and money and drive to town and GET what you need elsewhere for less.

One of the last surviving REAL hardwares stores and a REAL asset to the east mountain community is sadly gone.

And the Pioneer Ace Hardware in Cedar Crest is the best example of how bad a business can be when it thinks that the customers exist for their convenience.

RESPONSE TO THE OWNER/STORE MANAGER...

Customers don't exist for the convenience of your employees.

If you don't know what is going on in your store then you shouldn't be managing it or maybe that's the way you want...

HORRIBLE customer service and less than elementary level staff knowledge. The manger on duty, Kat, was one of the rudest people I’ve ever met. I needed some 1” outer diameter IMC tubing for a project I was working on. I figured I would ask for some assistance assuming the staff would be helpful, semi-knowledgeable and have an idea of what would have best suited my needs. Boy was I wrong! I should’ve taken my own tape measure into the store but since I did not, I explained to Richard (the electrical “expert”) who said he knew just the right tubing. We went to the basement of the store and he pulls out his tape measure and said yep this is 1” outer. I explained that I needed 2 60” pieces and he proceeded to cut the 10 foot tube in half. I trusted his judgement and paid. I get home to Edgewood 25 min away and upon trying to install them, I have a 1/4 inch gap. I measured the outer diameter myself and it was only 3/4” of an inch. I called the store where Richard told me “no you can absolutely not return or exchange the tubing because it was already cut. He said I’m out of luck unless I wanted to purchase a different size despite HIS error and or lack of knowledge. I called back and asked for a manager. I was placed on the phone with Kat and she was extremely rude. I told her the dilemma and she began arguing with me as if I had no idea what I was talking bout. I offered to go back down to the store with a tape measure to prove my case and she laughed it off and reassured me they were NOT going to make any exceptions. I began getting a bit upset and she asked for my name and number so she could call and speak with the GM whom apparently was not there that day. I asked for a time frame on when to expect a call back and she said she would not give me one. It’s now been almost a week and I’ve had no correspondence since. I will NEVER take my business here again, despite the convenience and will drive the extra 20 min to Albuquerque where they at least know how to use a...

We purchased lumber and went to pick it up at the back of the store where we were greeted by Richard, Javier, and Wes. Wes didn't say a word when my African American friend spoke to him. His look of disdain and disrespect was enough for me to feel uncomfortable, even as a white man. There might as well have been a sign over his head that said, "Whites only." I was ready to return the plywood for a refund until Javier and Richard intervened to help us with cutting it while Wes walked off, refusing to help us. The equally disrespectful manager has yet to call us at our request. This is not 1952, people....