Goodwill Central Texas - Whitestone Store — Local services in Cedar Park

I’ve been to this store many times and felt good about everything in general. About a week ago I left my jacket inside and went back a couple of minutes later and jacket was no longer in fitting room. I talked to one of the workers who was picking up clothes from fitting rooms and she responded “I don’t have time to stop and help you” so, I went to the back room where the worker was taking all items from fitting rooms. As I started looking? Manager Ruby (at least that’s the name I was provided) asked me what I was doing and I explained to her my dilemma. She did not stop to listen but rather kept walking and said “you can’t be in here Sir” and left to where the cashiers where and I asked her again so how can you helped me and she continued walking and once again said “you can’t be in there”. I waited to see if she would come back or if she would have the other worker help me but 20 minutes later nobody even tried to help me. At this point, the jacket was not the problem but the lack of customer service and willingness to help. Making the effort to help would have taken 5 minutes to see if it was found or not but there...

So we went in to buy a used Black TV stand this old lady I'm assuming the manager was completely rude, rude, rude. Like we were putting her out explaining wich one to get to the loading dock for her employees to get the right one. She acted like we were complete idiots and asked if she needed to explain how to show our receipt for the stand to the other employees again. Like we are stupid or something. And we were putting her out making her walk to the furniture so they could get the right one. It was a very bad experience. I mean the point of working at work Goodwill is being a good person and Christian. It was like she was possessed or on drugs. At least she didn't cuss and have devil claws like that cashier who said the F word twice to us because old lady was bossing her around. I don't know if I will go back to this location. It upset my boyfriend and me to be treated like this. And their was no customer service...

This is the worst Goodwill I have ever been to... charged 3.99 for a book that was marked 1.99... I was told by Mark (GW employee) that the computer would allow him to sell it to me at the price marked. Paid it cause my son really wanted the Book and it was a hard one to find... On a different visit wanted to buy a castle play house for my daughter was told I couldn't buy it cause it was an auction item and to come bid on it the following day... Tamara (GW employee) sold it that to someone else after we left the store... This place is very disappointing and does not practice good business at all... The list of horrific experiences at this store goes on and on.... HORRIBLE STORE WITH THE MOST UNETHICAL EMPLOYEES EVER... UNLESS YOU KNOW THEM THEN YOU GET THEIR "SWEETHEART" DEALS!!!! And Don't bother talking to management about the issues they do absolutely nothing to correct...