EM Heath Supermarket — Local services in Center Harbor

This review is directed to the store management just as much as it is to perspective customers. Very disappointed with our latest experience, today. The second star is for the selection. We can't complain.

That being said, the customer service is atrocious. I waited patiently for someone to come bag the groceries for the cashier while watching a group of employees talking and laughing in the self-checkout area (no customers around). I finally bagged the groceries myself; as did two other customers on the other two registers, all while ample help stood 10' away. The gaggle of employees broke from their gossip session just as my order completed. One of them wandered over to the service desk. After completing my bagging, I walked over to her while she leaned over her elbows, doing nothing, and asked (rather politely, given the circumstances) if it were common for customers to bag their own groceries while employees talked to each other. Her response, "Well, I'm here now and can't help". No one was at the service counter, and behind me, customers continued to bag their own groceries. My question to her, "If you can leave your station to stand in the self-checkout area and laugh with your friends, what's preventing you from leaving to assist customers? Or for that matter, making a store-wide call for help to the front? Or doing ANYTHING other than excusing yourself from the shared responsibility to the customer experience?"

Whomever "manages" this place needs to start MANAGING your employees and the customer experience. You're not short of help if people can afford to stand around and chat, so hold yourself and your people accountable to...

I’m 37 years old and have never had an issue with a grocery store until this place. This place needs to be sold and the new owner need to start over.

They won’t sell you alcohol if you have anyone under 21 with you. I guess they assume everyone who buys alcohol with someone who is underage is going to give it to them. Pretty annoying when you’re just trying to pick up some groceries with your niece.

I called management to complain about the policy and informed them that NH law states that the person buying alcohol needs to be 21, not everyone with them. She then gave me the classic line of “we don’t have to sell you anything”.

And guess what…now they won’t have the privilege to sell me anything. I’m also an aggressive net detractor and will ensure I get 10 people to commit to go to Hannaford...

I realize that help is hard to find right now. I came in to buy three items. The very unfriendly person with blue and pink hair (I only mention the hair for identification) who cashed me out didn’t greet me, and didn’t smile once. She had no idea if I could get cash back (you can by the way) and then before I could ask her to give me one ten and two fives, she slammed the drawer shut. I politely asked if she could open the drawer again for the proper change and she acted like I had asked for her first born child. I could see the eye roll from miles away. She did not say good bye or tell me to have a nice day or anything. She literally just walked away.

Again, I get that help is hard to find, but she isn’t doing the...