Cen-Che (Centralia-Chehalis) Vacuum & Sewing Center — Local services in Centralia

I wanted to love this place but can't support a business that lies to its customers.

I went in to get a part for my vacuum. The young man helping me searched but found they were out of stock. He told me that the piece would be 200$ and he could order it now. I told him I was going to do some searching online as I'd have to wait for the part anyway, and his response was good luck, you won't find it for cheaper than that, and that the manufacturer will take advantage of me as my vacuum is high end and they know we have the money if we wanted it bad enough.

I got home and began with the manufacturer website. The part (a wand) was 100$.

Look, I get businesses need to mark up items to turn a profit but a 100% retail markup?? And to lie to me?

I just received the new wand I ordered, along with some fresh filters and other accessories. The total for it all? Less than 200$.

Disappointing. Local business owners are supposed to be honest and hardworking. If you lie, you lose customers. Now I wonder if he didn't look at me the way he said the company reps would?

To the business-- get it together. We are in the internet age and online shopping is becoming the normal. You can't hide, just like car dealerships can't hide anymore. I would have bought for 130 at the store for convenience but now, you've lost someone who is a serious vacuum lover.

To potential customers-- I would always check pricing online. This is a business that has some...

I called in looking for a dual action vacuum and chris was able to explain what happens with that style vacuum and explained what they have to offer and to come in with an area rug I would want to clean so he can better direct my needs. I let him know our tiny living lifestyle and was able to pick out the perfect vacuum for our current home and discussed options that would be beneficial once we move. I am so happy with my purchase and have used it and the quality and results are better than my mother in laws Dyson. I will be going back for all repairs and...

Wonderful shop. I will never shop at a big box store for cleaning supplies or machines ever again. They have a hands-on, personal approach you just can't find elsewhere. They are very knowledgeable and will take the time to talk to you and really find what you need and give recommendations. They will demonstrate features and functions of their machines, and show you all of the options. They also offer repair services and regular maintenance instead of simply buying a...